HCA Visitor Services Associate

Position: Variable HCA Visitor Services Associate
. Variable HCA Visitor Services Associate page is loaded## Variable HCA Visitor Services Associate locations:
Lakewood, COtime type:
Part time posted on:
Posted 2 Days Agotime left to apply:
End Date:
February 2, 2026 (15 days left to apply) job requisition :
JR103229

The City of Lakewood is dedicated to upholding City values to include:
Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.
** HIRING RATE: $16.23/hour
**** City of Lakewood's Statement of Excellence
** The City of Lakewood is dedicated to upholding City values to include:
Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.
** About Lakewood Heritage, Culture and the Arts
** The Heritage, Culture and the Arts (HCA) Division includes Heritage Lakewood Belmar Park (HLBP) Lakewood Cultural Center (LCC) and Washington Heights Arts Center (WHAC). HCA’s mission is to engage and build community through inclusive, diverse and sustainable experiences, programs and places that inspire opportunities for discovery and foster connection. HCA operates within the Department of Community Resources (CR), which is committed to providing high quality park, recreation, family and cultural services and facilities that inspire enjoyment, learning and wellness in the lives of those who live, work and play in Lakewood.

We value leadership, integrity, communication and connection, diversity and adaptability.
** Job Summary
** This position is primarily assigned to the Lakewood Cultural Center, potential assignments occasionally required or offered at the other two facilities.  The Visitor Services Associate (VSA) serves as the initial point of contact for the at facilities and assists patrons with a variety of services. The VSA performs a variety of primarily administrative tasks with City vision and values to provide excellent experiences for our citizens and other patrons.
The successful candidate will have a record of success with customer service and minimum one-year experience with digital point-of-sale systems, preferably in a cultural environment. Duties include but aren’t limited to facility opening and/or closing procedures, answering busy phones, registering patrons for a variety of classes, programs and/or events, sales of goods and services. At the Lakewood Cultural Center, VSA will sell tickets to cultural performances and community events and assisting with fulfillment of season tickets.
This position will work at two locations, including both Lakewood Cultural Center and Washington Heights Arts Center. Evening and weekend hours possible. Daytime morning availability preferred, as well as Tuesday evening from 4:30 to 9:30 p.m.The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity.

Their work schedule is based on business need. This position would be a part-time, non-benefitted position.
** Essential Functions*
* • Interact professionally with the public as an initial point of contact at HCA location front desks.  
• Sell tickets and facilitate class registrations in person and over the phone utilizing Civic Rec, Accesso Showare and/or other software programs.  
• Conduct accurate and timely cash, credit, and similar transactions for sales of City goods and merchandise.  
• Proficiently use Microsoft Office applications (Word, Excel, Outlook, etc.)  
• Have the ability to manage multiple responsibilities with changing priorities.

• Comfortable with working desk alone in evenings for classes, programs, or performances or LCC show time/walk-up sales.

• Interact with others in a positive manner and handle challenging customer service issues appropriately.

• Arrive on time for scheduled shifts, dressed appropriately and prepared to maintain a…