File Coordinator

Servpro of Lakewood East is hiring a Job File Coordinator!

• Competitive compensation

The Project Coordinator will work as a liaison for the customer to identify project requirements and specifications as well as administer and organize projects and support teammates. If you are self-motivated, organized and have outstanding customer service skills, you could thrive in this environment!

• Audit & Compliance: Review all job files (photos, notes, and moisture readings) to ensure they meet SERVPRO corporate and insurance program standards.
• Project Tracking: Monitor the "Work-in-Progress" (WIP) board to ensure jobs are moving through the pipeline from initial call to final invoice.
• Estimating Support: Assist Project Managers in drafting preliminary estimates using Xactimate and proprietary SERVPRO software.
• Communication: Act as a primary point of contact for insurance adjusters, providing them with the documentation they need to approve claims.
• Customer Service: Provide empathetic updates to homeowners and business owners during their restoration journey.

• High school diploma/GED (preferred)
• At least 1 year of customer service and/or office-related experience
• Ability to multitask and to remain detail oriented
• Must be knowledgeable in relevant computer applications

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Compensation: $55,000.00 - $72,000.00 per year

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy!

We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Are you willing to work weekend shifts? *

Do you have reliable transportation? *

Are you at least 18 years old? *

Our employment process requires an in-depth background check, are you willing to proceed with this application *

1000 Airport Rd

1000 Airport Rd, Lakewood, NJ 08701, USA