Customer Support Representative

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Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative
. This is a full‑time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

• Answer customer product questions, assist with orders, track returns, and accept payments for online products.
• Document customer interactions in a tracking system.
• Handle fax, e‑mail, and phone inquiries.
• Track calls and service requests.
• Escalate problem calls to other service providers.
• Provide occasional warehouse product management support.
• Perform other tasks as assigned.

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience working in an office setting using fax, e‑mail and phones preferred.
• Experience providing support to end users on web site navigation ideal.
• Excellent customer service and phone etiquette skills required.
• Excellent communications and interpersonal skills required.

Astor & Sanders Corporation () offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation is an Equal Opportunity Employer.

• Generous Paid Time Off (PTO) and all Federal Holidays off.
• Comprehensive Health and Dental Insurance Coverage.
• Retirement Savings Plan.
• Pre‑Tax Benefit Programs.
• Wellness and Work‑Life Support.
• Professional Development.
• Performance and Referral Bonuses.
• Life and Disability Insurance.

• Entry level

• Full‑time

• Information Technology

• Technology, Information and Internet