Retail Associate

1 week ago Be among the first 25 applicants

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus has always been delivering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun, exciting treasure‑hunt experience.

• Success – A winning team that pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, strengthening our community.

Our corporate headquarters are in Dublin, CA. We have three buying offices in key markets in New York City, Los Angeles, and Boston and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

The Retail Associate ensures customers have a positive shopping experience. The associate greets customers courteously, treats fellow associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The associate is engaged in all assigned tasks during working hours and may be requested to perform additional tasks to support customer service and operational goals.

• Understands that safety is the top priority and practices safe behaviors.
• Maintains awareness on the sales floor to create a safe and secure shopping environment, including keeping egress clear and reporting unsafe conditions.
• Treats all customers and associates with respect and courtesy; recognizes colleagues through company recognition programs.
• Assists customers – registered, assists with merchandise, and answers questions politely and knowledgeably. Greets customers with eye contact, a smile, and a friendly "hello," and says "thank you" at every transaction.
• Responds promptly to customer service calls and handles issues courteously, calling store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high–touch areas.
• Maintains a professional appearance and adheres to the dress code.
• Performs daily sizing and recovery per best practices to keep the store organized and merchandised to standards.
• Expedites new merchandise receipts to the sales floor, merchandises items per monthly presentation guidelines.
• Understands loss‑prevention awareness programs, shortage highway, store protection specialist, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions and safeguards confidential information and cash.
• Follows mark‑out‑of‑stock policies and cash handling procedures with accuracy.
• Demonstrates a sense of urgency to maximize productivity by executing best practices and minimizing steps in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PC.
• Spend up to 100% of working time standing, walking and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Associates on stockroom…