Shift Coordinator – Bellflower​/Whittier

Overview

JOB SUMMARY:

A Shift Leader is designated to oversee FOH and BOH operations. This is an hourly, non-exempt position used to provide assistance to the management team.

• Under the direction of the General Manager, assists the GM in supervising the FOH or HOH using Kalaveras INC procedures to ensure successful customer satisfaction and service.
• Follows all POS comp procedures and cash handling procedures.
• Can discount checks as needed.
• Can only discipline EE’s with the direction and guidance of their General Manager, RM or HR.
• Resolves all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Uses common sense when making critical decisions. Contact management if assistance is required or inform management as soon as possible when decisions have been made.
• May not perform Shift Leader duties when acting in another capacity (i.e. FOH Trainer).
• Demonstrates appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers.
• Supervises the Front of House and Heart of House using proper Kalaveras Restaurant procedures.
• Delegates shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.
• Ensures that standards of food safety and sanitation are maintained at all times.
• Follows all procedures and policies to ensure the safety of all employees and guests.
• Follows correct procedures for checking in food, liquor and supply orders.
• Interacts with guests to ensure satisfaction.
• Provides prompt feedback to employees to recognize them for jobs well done.
• Communicates and corrects employees when not following company standards or procedures.
• Performs all other duties assigned.

• Approval by the General Manager, Regional Director.
• Interviewed by the Regional Director.
• Employee in good standing with no negative write ups.
• Exemplary image and attendance.
• Positive attitude.
• Certified trainer.
• Completion of the Hourly Shift Leader Program or currently working on the Shift Leader Program.
• All Shift Leader candidates must have a background check and social security check completed prior to working any Shift Leader shifts.
• All stations have been completed and validated by the RM.

• Performs other duties and responsibilities, as required or requested.

• Customer Focus
• Takes Initiative
• Adaptability
• Leadership
• Makes Sound Decisions