General Manager, retail mall

Overview

Our client is a vertically integrated entrepreneurial organization with an unparalleled depth of knowledge in all aspects of consumer real estate. The team develops, manages, and operates mixed-use and community-centric places and spaces that enrich lives and create value for generations. Our client is one of the nation’s premier real estate investment groups of large format retail-led properties, with more than $3B in assets under management in the US.

Based on the west coast, the firm strategically manages over 20M square feet of real estate.

Position

The General Manager (GM), as the ‘CEO’ of the mall, will oversee all aspects of mall operations, including property management, tenant relations, city and city council relations, marketing, sponsor ships, financial performance/tracking and physical maintenance and safety to ensure the mall’s efficiency and financial success. The GM will manage this large, premier shopping, dining and entertainment destination, with 225+ stores and boutiques, as well as full-service restaurants and entertainment venues.

The GM will conduct frequent tours with investors and will be the ‘face’ of the mall with the local and regional community. The overall site is 2M+ sq ft across 145 acres.

This Center will be undergoing a major, multi-year redevelopment beginning in 2028. Experience in redevelopment is a plus.

A leader of the team, the GM manages a staff of five, including a Marketing and Business Development Manager, Specialty Leasing Manager, Operations Manager, Office Manager and a Specialty leasing and marketing coordinator. The GM reports to the Vice President, Regional Asset Management, Western US Region.

• Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users.
• Perform daily property inspections to ensure highest levels of standards.
• Prepare team to respond in emergency and crisis situations.
• Have thorough knowledge of area market including all competitive properties and area demographics.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest.
• Enforce all tenant lease requirements.
• Manage the activities of the property’s marketing manager.
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants to understand and drive sales.
• Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the owner’s asset.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulation and pass the compliance portion of the operations audit.
• Implement preventive, ongoing & anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work and contractual agreements.
• Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and on budget.
• Develop multi-year capital project plans and manage the process to compete the capital projects.
• Manage tenant construction with contractors, tenants, and consultants.
• Compliance with local codes and regulations.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our standards.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Purchase building and maintenance supplies, machinery, and equipment.
• Establish and maintain appropriate communication with all staff and develop protocols for information sharing.

• Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users, prior to and during a multi-year redevelopment of the site.

• Work in conjunction with property’s Leasing Specialist to execute new and renewal leases to meet or exceed client…