Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are undertaking Block Next, a long-term strategy focusing on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry.

We are curious, creative, and take on challenges as opportunities. If you seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business. You will be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start with a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues
• Build an engaging team environment across all offices by training and coaching associates
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

We are committed to the total well-being of our people. Our benefits support health, well-being, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan
• More benefits at

We build a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. You’ll be in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits as described.

Pay Range
$15.00 - $40.00/Hr.

Seniority level
Not Applicable

Employment type
Full-time

Job function
Information Technology

Industries
Retail

Other related postings: various roles in the area.

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