Senior Claims Specialist

Overview

BITCO Corporation, headquartered in Davenport, Iowa, is seeking a Bilingual
Sr. Claims Specialist, Workers' Compensation to join our branch office located in Pasadena, Ca
. With 11 branch offices in 10 states, BITCO provides quality property and casualty insurance services to specialized industries including construction, forest products and oil & gas. This position is eligible for a Remote/Hybrid work schedule.

Position Summary

This role manages California Workers’ Compensation claims overseeing the full claim lifecycle from initial coverage and compensability determinations through investigation, reserving, evaluation, and resolution. The position ensures timely and effective claim handling in compliance with company standards and regulatory requirements, while delivering a high level of service to internal and external business partners. The role also offers opportunities to broaden expertise by gaining exposure to additional lines of coverage.

• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiate, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, and their lawyers; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provide direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
• Other duties as assigned

• Minimum of 5 years of experience with the following:
  • Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
  • Claims Administration – Reports, review and set accurate and timely reserves, compliance knowledge of laws and procedures, including lost time, serious injury, and litigated claims
  • Litigation management – work with defense counsel and experts to resolve litigated claims
• Knowledge of coverage, reserving principles, investigation and negotiation techniques
• Certified Experienced CA Workers Compensation cert, CA Self-Insured cert. preferred.
• Ability to obtain and maintain state adjusting licenses, as needed
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• Ability to manage and organize workload of multiple tasks simultaneously
• Excellent judgement, negotiation, and decision making skills
• Must be able to travel, potentially overnight
• Bilingual in English/Spanish is required (Both verbal and written communications are required)

Salary Range: $90,000., commensurate with experience.

• Competitive salary and benefits
• Paid vacation and 12 paid holidays a year
• Health, dental, and vision insurance
• Company paid life insurance – 2x annual earnings
• Old Republic 401(k) Savings and Profit Sharing Plan
• Education and training opportunities
• Insurance designations encouraged with financial assistance available
• Daily two-hour flexible start and end time for 7.5-hour workday
• Employee Fitness Program