Front Desk & Experience Specialist

The Role

As our Front Desk & Experience Specialist, you are the first and last impression of our brand. You create genuine connections, guide new clients into the right services, and help turn curious walk-ins into long-term members. This role blends hospitality, sales, and wellness advocacy.

You’re not just checking people in—you’re building relationships, telling our story, and helping our community grow.

You are:

• Naturally approachable, confident and personable

• Assertive in a friendly way—you’re comfortable initiating conversations and asking for the close

• A connector who remembers names, faces, and personal details

• Sales orientated, but never pushy—you believe in what we offer

• Passionate about health, fitness and wellness

• Creative and proactive, always thinking of ways to elevate the member experience

• Organized, reliable, and detail-oriented

• Comfortable in a fast-paced, people-facing environment

• Greet every client with warmth, energy, and professionalism

• Manage check-ins, scheduling, and basic admin tasks

• Educate clients on memberships, classes, personal training, recovery services, and retail

• Confidently sell memberships, packages, and add-on services

• Build rapport with new and existing members to foster community

• Support social media or in-studio promotions (content ideas, events, campaigns)

• Anticipate client needs and resolve issues before they become problems

• Maintain a clean, welcoming, and on-brand front desk environment

• Communicate client feedback and insights to the team

• Members feel known, welcomed, and excited to be here

• Walk-ins convert to trials or memberships

• Clients trust you as a knowledgeable wellness resource

• The front desk runs smoothly and feels elevated, not transactional

• You actively contribute ideas to improve retention, sales, and experience

• Experience in boutique fitness, wellness, hospitality, or luxury retail

• Sales or customer experience background

• Personal interest in fitness, recovery, nutrition, or holistic health

• Social media comfort (IG stories, reels, client engagement)

• Be part of a tight-knit, health-driven community

• Work in an inspiring, high-vibe environment

• Opportunity to grow into sales, marketing, or operations roles

• Free or discounted access to gym and wellness services