Starbucks lead

** Additional Considerations (if any):****
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Coffee Lead
** Department:
** Coffee Shop
** FLSA**:
Non-Exempt
** General Function
** Responsible for assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
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* Core Competencies:

*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home;
Food Service Director;
Coffee Shop Department Manager Positions that Report to you:
Coffee Shop Baristas
** Primary Duties and Responsibilities
*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
* Takes customer orders at the counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Handles food in a safe manner and ensures the work area is always clean and neat.
* Reviews the status and appearance of the food for freshness.
* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
* Anticipates product needs for the department on a daily basis.
* Prepares and replenishes product as necessary.
* Checks in product, puts product away, and may review invoices.
* Runs the department registers and receives payment, makes change, etc., where applicable
* Removes trash in a timely manner.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary Duties and Responsibilities
*** Washes dishes as necessary.
* Orders product and supplies as necessary.
* Prices products for customers as necessary.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics
*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
** Education and Experience
** High school or equivalent experience with Sanitation (Food Safety) courses encouraged and one year of similar or related experience.
** Supervisory Responsibilities (Direct Reports)
** Instructs, assigns, reviews and plans work of others. Maintains standards, coordinates activities, and allocates personnel.
** Physical Requirements
*** Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move…