RN Care Coordinator

Job Relationships

Department:
Ambulatory Clinic

Supervisor:
Patient Care Supervisor, Clinic RN Lead

Supervises:
None

The RN Care Coordinator triages patient care needs, provides clinical leadership to the clinic care team, coordinates patient care services, provides patient care and ensures timely access to care. Uses standardized, medical staff approved protocols to provide patient care, telephone triage, advice and health education for ancillary staff, clinic patients, and callers to the clinic. This position provides age-specific and developmentally appropriate nursing care and triage for neonate, infant, pediatric, adolescent, adult and geriatric patients.

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $36.14–$51.02. This range reflects the base salary for this position.

• Triages patient care phone calls and walk-ins to Clinic
• Assess patients’ needs with triage procedure book on phone to determine appropriate level of care.
• As appropriate, schedules appointments with providers.
• Using SBAR format, document in EMT patient chart.
• Triages walk-in patients for level of care needed.
• Develops teaching plans for patients.

Performs duties as Clinic RN as needed

• Assesses and intervenes with appropriate care.
• Provides accurate and timely documentation.
• Provides safe and effective nursing care and support to provider team.
• Delegates tasks to unlicensed care team as needed to implement care.

Provides clinical leadership to Clinic team to ensure age-specific, developmentally and culturally appropriate care is provided to patients

• Ensures quality clinical service delivery at clinic.
• Problem solves with/for clinic team, removing barriers and facilitating collaboration of care.
• Participates in quality improvement work and development of protocols, procedures and policies. Provides health education to clinic team supporting growth and enhancing team performance.
• Serves as a role model, upholding high standards and consistently demonstrating the organization’s values and excellent customer service.
• Promotes a safe environment.

Collaborates with health care team and patient/families for patient-focused care

• Collaborates with internal and external resources.
• Acts as a primary resource for patients.
• Works in collaboration with provider team for patient-focused care and achievement of patient outcomes based on diagnosis and prognosis.

Provides comprehensive care coordination and utilization of resources to meet the patient’s health care needs

• Identifies and resolves barriers to access care.
• Develops care plans and interventions, implements the plans and evaluates progress. Collects, prioritizes and synthesizes comprehensive information and data pertinent to patients’ health needs.
• Coordinates patient care for assigned practice team.

• Current and unrestricted licensure as a RN in the State of Minnesota.
• Basic Life Support certification per American Heart Association guidelines within 6 months of hire (company paid)
• 3 years of clinical experience in a clinical/patient care environment
• Clinical leadership experience
• Triage experience

• Specialty experience in ER or Urgent Care
• Care coordination experience in a Clinic environment
• Experience working with electronic medical records program

• 64 hours per two-week pay period
• Monday, Wednesday, Thursday, Friday: 8:30 AM – 5:00 PM

• Eligible for Shift Differential Pay in addition to base wage
• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks:
  Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and…