Hotel Receptionist - Lakeside Hotel & Spa

Set on the southern shores of Lake Windermere, just one mile from Newby Bridge, Lakeside Hotel & Spa is a luxury, full-service property offering 83 beautifully appointed bedrooms, a fine dining restaurant, brasserie, spa, swimming pool and a conference suite with uninterrupted lake views. As part of the Classic Lodges collection, we combine independent character with a commitment to professional excellence.

We are seeking a professional and guest-focused Hotel Receptionist to join our Front Office team. This is a key guest-facing role at the heart of the hotel, responsible for delivering a warm welcome and ensuring every guest experience begins and ends with exceptional service and a memorable stay.

As a Hotel Receptionist, you will play a central role in the daily front-of-house operation. You will be the first point of contact for our guests, managing check-ins and check-outs, handling enquiries, and ensuring every interaction reflects the high standards and genuine hospitality Lakeside Hotel & Spa is known for.

Working closely with other departments, you will help ensure a seamless guest journey from arrival to departure.

You will bring:

• Previous experience in a reception, front office or customer-facing hospitality role.
• A warm, professional and confident approach when dealing with guests.
• Excellent communication and interpersonal skills.
• Strong organisational ability and attention to detail.
• A calm and solutions-focused approach in a busy environment.
• A genuine passion for hospitality and delivering exceptional guest service.
• Good IT skills, including familiarity with Microsoft Office (Word, Excel and Outlook).
• Knowledge of PMS systems is preferred but not essential as full training will be given.
• Flexibility, reliability and a positive team-focused attitude.

• Welcoming guests and managing check-in and check-out procedures efficiently

• Handling guest enquiries, requests and reservations both in person and over the phone

• Providing information about the hotel’s facilities, services and local attractions

• Managing guest accounts, payments and accurate record keeping

• Coordinating with housekeeping and other departments to ensure rooms are ready and guest needs are met

• Maintaining a professional and organised front desk environment

• Ensuring all guest interactions reflect the hotel’s high standards of service and hospitality

Share of monthly gratuities (circa £1 per hour worked)

Enhanced holiday entitlement with service (up to 33 days)

Employee Assistance Programme via Hospitality Action

Discounted Bed & Breakfast rates across the Classic Lodges portfolio

Discounted food and beverage when staying within the group

Complimentary meal whilst on duty

Access to professional development, accredited training courses and apprenticeships

Recognition programmes including Employee of the Quarter, Long Service Awards and Group Annual Awards

Use of the onsite leisure facilities

This role involves a varied shift pattern including weekends and evenings.

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would be delighted to hear from you.