Security Officer - Security

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population.

Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry‑level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Work Hours per Biweekly Pay Period: 80.00

Shift:

Location: 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate: Min $17.12 Mid $19.69

Demonstrates commitment to the vision, core purpose/mission and goals of LRH, LRMC, modeling the values and culture. The Security Officer is responsible to work under the direct supervision of the Lead Security Officer and Security Supervisor while staffing safety and security assignments thus providing a safe and secure environment for patients, families, guests, physicians, staff and property of LRH. The position of Security Officer must identify opportunities for and contribute to the improvement of quality, safety and cost, as well as patient, customer, and employee satisfaction.

Performs all other duties as assigned. The Security Officer by virtue of his or her requisite level of security experience must provide informal peer mentorship and set the example with regard to exceptional customer experience for the less experienced officers to emulate.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

• Promotes and fosters Public/Employee/Community Relations. Actively participates in individual and team development. Performs and demonstrates competency in maintaining compliance with accreditation / regulatory requirements and all LRH corporate objectives, policy and procedure.
• Completes and demonstrates working knowledge of all security education and training, policy, procedure and SOP. Completes all required LRH and licensing required annual and ongoing training.
• Active participant in knowing, understanding and working toward the accomplishment of department goals and objectives. Liaison with Law Enforcement and EMS Agencies and other support services as required.
• Maintaining orderly environment. Intercede in disputes, both physical and verbal, between persons using verbal de‑escalation techniques and skills and defuses potentially violent patient, employee, or visitor situations. Able to physically manage combative, violent persons without hesitation using techniques taught in the required security aggression management training.
• React appropriately to all Internal and External Emergencies. Prevent specific patients (Baker Acted, Prisoners, high risks, etc.) from leaving their…