Retail Sales Associate

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

• Pay: $14.00 to $17.00 per hour
• Earned commission on transactions: up to 8% on commissions; potential to increase hourly earnings with commission.
• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible hours: most stores open 9AM–6PM; many stores closed on Sundays.
• Earned Wage Access program available from day 2 of employment (withdraw up to 50% of wages earned, up to seven times per payroll cycle).
• Unlimited commission potential above hourly base rate.
• PTO:
  Vacation and sick time as described in the policy (1–2 weeks of paid vacation after certain service milestones; additional details vary by locale).
• Employee discounts and access to First Cash Perks with discounts from 1,000+ companies.
• Tuition reimbursement up to $2,000 per year for full-time employees who meet program requirements.
• First Cash 401(k) program eligibility after six months of employment.
• Pet insurance program access.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains product displays.
• Handles sales and loan transactions according to policies, procedures, practices, and regulatory requirements.
• Manages cash and negotiable items in accordance with policies and regulations.
• Answers incoming calls per company standards.
• Effectively communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers and contributes to a positive customer experience.
• Completes assigned training and performs other related duties as needed.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Ability to assist external customers and retrieve products from exterior storage as needed.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math proficiency.
• Cash handling experience is preferred.
• Flexibility to work at multiple locations as needed; willingness to work weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Additional details are provided during the interview process.

Note:

The information in this description is not all-inclusive. Management can assign/reassign duties and may change duties due to reasonable accommodation or other reasons. An arbitration agreement is required upon offer and acceptance of a position.

Payrates will not be below applicable local minimum wage requirements.

* Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply.

** First Cash 401(k) program is available to employees 21 years of age or older.

*** Maximum base pay rate depends on the applicant’s prior experience and skills related to the position.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided as needed.