Clinical Resource Nurse - Mental Health Services

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population.

Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00
Shift
:
Weekdays with Occasional Weekends
Location
: 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate
:
Min $38.06 Mid $45.79

Position Summary

Proactively utilize advanced skills, knowledge and abilities in nursing practice, relationship building, human behavior, teaching, leadership and coaching to ensure the best patient experience and the delivery of safe, quality patient care.

Position Responsibilities

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Standard Work Duties:
Clinical Resource Nurse

• Serves as resource for clinical staff in the access to and application of hospital/departmental policies, procedures, protocols of care, processes, equipment and technology so that patient care is delivered in a safe, effective and efficient manner.
• Provides immediate feedback through coaching, teaching, and correction as necessary in a non-punitive manner, so that patient care and the competence of the staff are continuously improved.
• Utilizes expert critical thinking and decision-making skills assisting the RN to prioritize and reprioritize patient care, including the development of creative ways to distribute the work and coordinate care delivery.
• Anticipates problems and takes actions to rescue patients from potential clinical crisis; uses situation to provide just in time coaching and teaching.
• Provides leadership to analyze nursing practice, quality data and critical incidents proactively and retrospectively to identify concrete actions to improve outcomes
• Rounds on all patients and staff on clinical team, identifying patient care priorities and barriers to implementation of the patient's plan of care
• Maintains clinical expertise through accepting patient assignments to provide direct patient care based on patient needs and staffing resources.
• Translates the professional practice model into tangible clinical practices and norms of behavior to effectively intervene and resolve patient/family/physician care issues and achieve optimal outcomes.

Competencies & Skills

Essential:

• Proficient to expert skills in the application of the nursing process as outlined by the Nurse Practice Act of the State of Florida
• Effective verbal and written communication as well as generative listening skills
• Understands and demonstrates application coaching principles
• Creative and innovative problem solving skills
• Strong critical thinking skills and application of the professional practice model
• Leadership competencies in coaching/mentoring
• Formal/informal leadership roles
• Understanding of customer service/service recovery concepts to promote the patient experience.

Nonessential:

• Demonstrates our values, expected behaviors to achieve optimal patient outcomes

Qualifications & Experience

Essential:

• Bachelor Degree

Essential:

• Basic Cardiac Life Support
• Registered Nurse
• AHCA Background Screening-Fingerprinting
• Good Moral Character Form

Other information:
Licenses Essential:
Current State of Florida license as Registered Nurse

Certifications Essential:
Per department or hospital requirements and relevant policies

Certifications Preferred:
PCCN or Certification in Medical…