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Program / Project Manager Operations Manager

Senior Director, Customer Service Excellence

Job in Lakeland, Polk County, Florida, 33809, USA
Listing for: GEICO
Full Time position
Listed on 2026-01-30
Job specializations:
  • Management
    Program / Project Manager, Operations Manager
Job Description & How to Apply Below
A leading auto insurance company is seeking a Director of Customer Service to improve service quality and drive customer satisfaction. The successful candidate will have significant leadership experience in insurance operations, focusing on managing teams across multiple locations and enhancing customer experience. This hybrid role allows for work from various locations, including Lakeland, FL. Key responsibilities include strategic planning, team management, and performance analysis.
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Position Requirements
10+ Years work experience
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