Manager, Pharmacy Data Entry Operations

Overview

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The Manager, Pharmacy Data Entry Operations, is responsible for the strategic and operational oversight of the Eagle and KRx Data Entry teams
. This position plays a vital role in unifying and harmonizing both teams
, ensuring alignment in processes, culture, and performance expectations. The Manager fosters team connection and cohesion, drives retention efforts, and promotes a collaborative, consistent work environment that encourages knowledge sharing and departmental synergy.

Reporting to the Associate Director, CPS
, the Manager leads efforts to streamline workflows, enhance contributor engagement, and optimize prescription data entry services. This position requires a leader with strong operational oversight and interpersonal skills, capable of maintaining high morale while achieving critical business outcomes.

Strategic & Operational Leadership

• Oversee day-to-day operations of the Eagle and KRx Data Entry teams, ensuring service levels, accuracy, and turnaround times are consistently met or exceeded.
• Develop and implement aligned workflows and performance standards across both teams to create operational consistency and efficiency.
• Identify opportunities to streamline processes, reduce duplication, and improve scalability across both data entry operations.
• Collaborate with internal stakeholders to support launches, integrations, and ongoing optimization of pharmacy programs.
• Leverage cross-departmental insights to strengthen data entry processes and improve overall pharmacy service delivery.

Team Engagement & Integration

• Serve as a central connector between the Eagle and KRx teams, actively working to build relationships, create shared goals, and celebrate joint achievements.
• Champion team morale, contributor engagement, and retention efforts through inclusive leadership and transparent communication.
• Foster a collaborative team culture that promotes mutual respect, shared learning, and consistent standards.
• Encourage cross-training, peer learning, and exposure to team-specific strengths to develop well-rounded contributors.

People Development & Leadership

• Lead and support a team of supervisors, and team leads through performance coaching, training, and development.
• Oversee onboarding, training, and competency development for all data entry staff; ensure contributors are fully equipped to perform in their roles.
• Address performance trends through data, observation, and regular feedback conversations; provide ongoing support to drive growth and accountability.
• Set clear goals and expectations, aligning team efforts with broader department and company objectives.

Compliance & Quality Oversight

• Maintain adherence to federal and state regulations, including HIPAA and Board of Pharmacy guidelines.
• Ensure policies, procedures, and standard operating procedures (SOPs) are followed consistently across both teams.
• Conduct regular audits to evaluate quality, accuracy, and compliance; implement improvements as needed to address gaps.

Data & Performance Analytics

• Monitor Key Performance Indicators (KPIs) to track individual and team performance.
• Use performance data and trends to identify operational gaps, improve accuracy, and reduce turnaround time.
• Prepare and deliver regular reports, highlighting successes, challenges, and opportunities for optimization.

Communication & Collaboration

• Serve as a liaison between the data entry teams and internal/external stakeholders to ensure smooth communication and alignment.
• Maintain a proactive feedback loop with contributors, ensuring they are informed, supported, and aligned with departmental initiatives.
• Translate strategic priorities into actionable plans for the team and ensure consistent follow-through.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM

JOB REQUIREMENTS:

• Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
• Minimum five () years of progressive experience in pharmacy operations, preferably within a mail order, PBM, or…