Technical Analyst II

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Technical Analyst II Health Trust Supply Chain.

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. The role mentors, supports and trains entry‑level Technical Analysts, communicates problems beyond scope to senior support personnel, provides support to other division and facility IT personnel, participates in 24x7 on‑call support, and adheres to and supports HCA IT policies and procedures.

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including terminals, personal computers, printers, cabling, and related software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, providing a superior customer support experience for users.
• Analyzes and provides hands‑on support for moderate to complex inquiries, determining appropriate technical area or vendor and coordinating with other technical areas as needed.
• Logs and tracks problems; reviews problem tracking databases.
• Mentors, trains and supports entry‑level technical analysts.
• Performs facility‑based moves, adds, and changes (MACs) as needed.
• Maintains documentation for each incident or request and escalates complex problems to the next level of support per documented procedures.
• Provides 24x7 on‑call support based on division IT staff rotation and carries a pager as warranted.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance.
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
• Works effectively with customers, Service Desk and Technical Services personnel.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Bachelor’s degree in information systems or a healthcare‑related field is preferred.
• Must have three years IT experience.
• Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver’s license and proof of auto insurance, if applicable.

ITG…