Intermediate Software Support Engineer – Services

Overview

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology  a part of the Publix Technology Settlement Team as a Tier 3 Support Specialist, where you will be an integral part of a team dedicated to providing advanced support for modern payments applications developed for the settlement and reporting for all EFT payments.

In this role, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with enterprise teams and product management to ensure seamless application performance and stability. As a key contributor, you will manage and prioritize support tickets, technology migration efforts, writing user stories and grooming product backlog items to ensure timely and effective solutions that enhance the user experience for Publix corporate associates.

• Provide technical expertise on the technical solutions within the product portfolio
• Perform industry research and make recommendations regarding technical enhancements, new features, technology, and infrastructure to continuously improve technical solutions within the product portfolio
• Ability to provide after-hours support in an on-call rotation
• Lead technical team through problem determination and resolution on highly complex problems
• Working closely with IT management on project and resource planning, including effort estimation
• Lead and perform development, debugging, and technical support for technical solutions within the product portfolio
• Ability to work concurrently on multiple assignments with similar deadlines

• Bachelor’s degree in Computer Science or a related analytical field or equivalent experience
• 3+ years of software engineering experience
• 3+ years of experience in analyzing complex business problems or processes and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, scalability, and total cost of ownership
• Advanced knowledge of software engineering languages used in the product portfolio (SQL, C#, and .NET)
• Proficiency in software development best practices related to security, scalability, availability, and performance
• Experience in technical planning and estimating complex projects

• 5+ years of software engineering experience
• Experience in leading complex technical efforts from inception to implementation
• Strong knowledge troubleshooting performance issues with data store technologies such as SQL Server 2019/2022, Azure SQL
• Advanced knowledge of software engineering languages used in the product portfolio (SQL, C#.NET, Databricks, jQuery)
• Experience with Active Directory permissions and Group Policy
• Strong history of working with payments systems
• Experience in troubleshooting complex systems and comfortable in high-pressure situations
• Advanced knowledge with logging/reporting tools such as SPLUNK, Dynatrace, and Service Now
• Ability to foresee and plan technical enhancements to meet business needs
• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Short- and long-term disability insurance
• Free hot lunches (buffet-style) at facilities with a cafeteria

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

** Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

*** Relocation/Household Good Shipment Allowance will NOT be provided.***