Investigation Request Specialist

Overview

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The primary purpose of the Investigation Request (IR) Specialist position is to investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy to promote a positive patient experience. The IR Specialist will also identify and track errors to contribute to overall process improvement.

KEY RESPONSIBILITIES:

• Investigate and resolve pharmacy service-related complaints and concerns in accordance with company policy and promote a positive patient experience.
• Responsible to track and monitor errors for coaching and improving quality.
• Handle escalations promptly and with intention to deliver effective and efficient results.
• Assist Pharmacists, Pharmacy Supervisors and Trainers in coaching, training, and directing department personnel.
• Attend/Host pertinent meetings when necessary.
• Identify system defects as well as future enhancement requests for overall process improvement.
• Assist leadership with reporting as needed.
• Respect and maintain confidentiality guidelines of HIPAA.
• Follow and aid in enforcement of all company policies and procedures.
• Responsible for other tasks and projects as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS
:

• Registered Technician with the State of Florida in good standing
• Certified Pharmacy Technician preferred
• High School Diploma or equivalent

Business

Experience:

Three-years minimum of pharmacy experience. Two-years minimum of training or leadership experience preferred.

KNOWLEDGE, SKILLS & ABILITIES
:

• Exceptional verbal and written communication skills that are effective, thoughtful, and courteous.
• Attention to detail.
• Focused and collaborative team player, who can work in conjunction with pharmacists, other departments, patients, physicians and management.
• Demonstrated ability to work independently with little supervision and meet daily deadlines.
• Ability to perform repetitious work accurately.
• Excellent time management and organizational skills.
• Thorough knowledge and understanding of Pharmacy Operating Systems including ePostRx, IRIS and CRM.
• Proficient in MS Word, Excel, Power Point.
• Current understanding of state Board of Pharmacy and HIPAA healthcare communications regulatory issues.

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Noise and/or vibrations exposure
• Reaching (overhead), handling, and feeling
• Stand and sit for prolonged periods of time.
• Lift, carry, and move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.