Practice Manager II

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States dedicated to providing the highest quality care for women throughout their reproductive years and beyond. With over 400 OB‑GYN specialists across 100+ locations, we offer comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.

• Ensure day‑to‑day operations in the practice run efficiently, promote staff/provider collaboration, and maintain key objectives and metrics including daily huddles.
• Partner with operational leaders and Talent Acquisition to assist with recruitment and develop a staffing model aligned with practice objectives.
• Manage patient access and provider scheduling workflows/processes to reduce complexity, drive provider utilization, and improve access for patients.
• Manage front‑desk check‑in/check‑out workflows/processes to reduce errors, improve financial performance, and increase patient satisfaction.
• Support and manage clinical teams and, in partnership with the CSC team, ensure regulatory clinical compliance.
• Review and respond to distribution requests from partners.
• Provide monthly practice operations reviews to physicians and partners, including individual productivity.
• Partner with providers to develop ongoing access and capacity action plans that improve and maintain provider productivity and satisfaction.
• Review and resolve marketing tickets, Google complaints, etc.
• Coach and mentor staff to ensure development and promote engagement, retention, and growth opportunities.
• Day‑to‑day management of input/output driving the P&L outcomes.
• Facilities management to ensure clean and pleasant-looking facilities that represent the Women’s Care quality and brand.
• Ensure safety/regulatory environment compliance (partner with CSC) meeting or exceeding internal policies including CLIA, DEA, and IOS certifications.
• Implement and execute onboarding/ramping of new providers to achieve revenue and growth targets.
• Manage all inventory, equipment, and supplies while ensuring controls for expense control.
• Research and correct billing issues in tandem with operations leadership as necessary.
• Day‑to‑day operational management of patient satisfaction of all services rendered, addressing complaints and customer service issues as necessary.
• Monitor medical equipment for appropriate use and function.
• Represent the practice at organizational meetings, providing input and decision‑making where appropriate.
• Demonstrate and embody the Women’s Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

• Required Bachelor’s degree in management, healthcare, or related field (or currently in process).
• Minimum of 3 years progressive medical practice experience, including OB‑GYN experience; 5 years for level 3 manager position.
• Computer literacy, especially with EMR systems (preferably eClinical
  
  Works).
• Knowledge of medical terminology, billing, and insurance reimbursement.
• Knowledge of healthcare financial management and P&L.
• Dependable, reliable, and punctual.
• Ability to lead and manage a team with conflict‑resolution experience.
• Excellent judgment, dependability, and conscientiousness.
• High ethical standards and integrity.
• Leadership and influence skills.
• Critical‑thinking skills to solve problems and identify solutions.
• Strong attention to detail and accuracy.
• Professional and positive outlook and manner.
• Ability to work cooperatively in group situations; offers assistance, resolves conflicts, inspires trust, and treats patients and coworkers with respect.

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) plan
• Opportunity to make a difference in patients’ lives every day!

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of “Improving the Health of Women Every Day.” At Women’s Care, we CARE about our patients, and we stand by our values.

Compassion & Empathy:
Treating patients like valued friends and family

Accountability:
Taking responsibility for our actions and behaviors

Respect:
Acting respectfully in every interaction

Excellence & Quality:
Providing the safest, highest quality of care