Supervisor, Pharmacy Data Entry

Overview

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POSITION SUMMARY:

The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).

• Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team
• Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs
• Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate
• Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised
• Monitoring attendance, weekly timecard approval, and PTO requests
• Ensuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies
• Assist Team Leads with answering questions regarding best practices
• Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved
• Identify operational issues, suggest, and implement improvements
• Monitor and evaluate performance, train, coach, and escalate performance issues as necessary
• Monitor Key Performance Indicators (KPIs) – Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement
• Perform routine audits to ensure standard operating procedure (SOP) compliance
• Ensures completion of new hire on-boarding and competency training
• Preparing reports and analyzing data to assist management of goals
• Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction
• Keep management updated on all activities, metrics, and issues
• Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action
• Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets
• Ensure that staff receive the training needed to be proficient in their roles
• Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary
• Provide high quality customer service to patients and doctors while protecting patient confidentiality
• Perform all other duties as assigned

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM

JOB REQUIREMENTS:

• Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience
• Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
• Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting
• Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed
• Nationally certified through the PTCB or another approved certifying agency (preferred, but not required)
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology

• Experience with HIPAA, PDMA, cGMP adverse events
• Experience with insurance procedures, drug reimbursement issues, and claim adjudication process

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to…