Supervisor, Pharmacy Data Entry

Overview

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POSITION SUMMARY:

The Pharmacy Data Entry Supervisor manages the pharmacy data entry team, activities, processing, order fulfillment and deliverables associated with assigned Pharmacy Program(s).

Responsibilities

* Ensure prescription data entry services are completed in an accurate, efficient, and timely manner through management, review, and training of the pharmacy data entry team

* Serves as a liaison between pharmacy data entry and program teams, assessing current and future data entry needs and ensuring proper staffing for those needs

* Direct the work force either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate

* Coordinate and supervise the daily activities of pharmacy data entry team members that range from routine to moderately complex. Typically, does not spend more than 5% of time performing the same work as those supervised

* Monitoring attendance, weekly timecard approval, and PTO requests

* Ensuring pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies

* Assist Team Leads with answering questions regarding best practices

* Ensure necessary changes are made in staffing based on day of week, volume of work, client priority, or other anticipated or unanticipated events to ensure SLAs are achieved

* Identify operational issues, suggest, and implement improvements

* Monitor and evaluate performance, train, coach, and escalate performance issues as necessary

* Monitor Key Performance Indicators (KPIs) - Identify, track, and utilize KPIs to achieve business objectives and drive continuous process improvement

* Perform routine audits to ensure standard operating procedure (SOP) compliance

* Ensures completion of new hire on-boarding and competency training

* Preparing reports and analyzing data to assist management of goals

* Working with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction

* Keep management updated on all activities, metrics, and issues

* Provide communication and follow up to ensure teams are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or action

* Monitor individual, team results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets

* Ensure that staff receive the training needed to be proficient in their roles

* Answer questions and requests, respond to and refer inquiries to the Pharmacist when necessary

* Provide high quality customer service to patients and doctors while protecting patient confidentiality

* Perform all other duties as assigned

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM

JOB REQUIREMENTS:

* Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience

* Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field

* Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services - preferably in a call center setting

* Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing

* Commitment to complete the 'technician in training' requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed

* Nationally certified through the PTCB or another approved certifying agency (preferred, but not required)

* Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology

* Experience with HIPAA, PDMA, cGMP adverse events

* Experience with insurance procedures, drug reimbursement issues, and claim adjudication process

KNOWLEDGE, SKILLS & ABILITIES:

* Ability to coach, train, and motivate employees and evaluate their performance

* Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)

* Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction

* Thorough understanding of the State of Kentucky Board of Pharmacy Regulations

* Personal initiative and commitment to team and organizational goals

* Ability to work independently with minimal supervision

* Ability to work under pressure and appropriately prioritize responsibilities

* Ability to accept…