Manager of Fraud Investigations

Lakeland Branch/Corporate Office
Lakeland, FL 33815, USA

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 3 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued.

Find your value here as our:

Manager of Fraud Investigations

The Manager of Fraud Investigations oversees fraud operations in the Credit Union's Financial Crimes Unit function. The incumbent will lead the development and management of PEFCU’s Fraud Team ensuring that the Credit Union follows all applicable laws and regulations related to fraud monitoring, investigations, and reporting. The position is responsible for the day-to-day management of the Fraud Analysts, fraud operations, fraud losses, and fraud monitoring systems.

Additionally, the Director of Fraud works as part of the leadership team overseeing the planning, development, and implementation of fraud prevention and investigation strategies, goals, objectives, and programs. This is a hybrid position in Lakeland, Florida.

What you will do…

• Responsible for the overall management and supervision of the daily workflow and the performance of a team of Fraud Analysts.
• Develop, implement, and oversee procedures to identify, prevent, and mitigate fraudulent activities.
• Monitor compliance with departmental standards and processes to increase production and prioritize work volumes.
• Coach, mentor, and develop team members, including overseeing new employee onboarding and providing developmental guidance through regular coaching sessions with team members.
• Conduct QC reviews of case investigations to include the proper analysis of fraud typologies and investigation facts, the investigative reports (narratives), supporting documentation, and case dispositions.
• Conduct team meetings to keep Analysts informed of fraud statistics, developments, and trends as well as provide opportunities for team building.
• Monitor and develop internal controls for fraud management activities.
• Determine the course of action needed for significant fraud incidents including the need to file SARs and/or the need to close member accounts.
• Oversee case management to ensure all cases are closed/filed in accordance with internal Service Level Agreements (SLA) and in compliance with internal policies and regulatory requirements.
• Oversee the design and optimization of fraud detection systems, rules, and analytics to proactively identify and mitigate fraudulent activity
• Work with the Fraud Systems & Analytics Lead in reviewing CAMS alerts for credit union wide member impact analysis and implementing fraud mitigation strategies.
• Develop processes, reports and transaction monitoring system parameters that respond to rising and falling fraud trends to maximize use of resources in combatting fraud and mitigating losses.
• Complete periodic fraud risk assessments to determine the credit union’s fraud and internal control vulnerabilities and necessary process improvements.
• Participate in multiple complex department projects simultaneously, as a fraud subject matter expert and liaison, ensuring timely and high-quality outcomes.
• Provide guidance on escalated matters and provide support to business units in reviewing urgent fraud incidents.
• Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies.
• Monitor fraud trends and develop strategies to address the trends to reduce fraud losses.
• Accountable for generating periodic reports (metrics) that will be utilized by senior leadership to analyze…