Library Technical Assistant - Part-Time

General Description

Paraprofessional work that provides excellent customer service, assists customers at service points, and supports the library. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during any daytime, evening, or weekend library hours. This is a Part‑Time Regular position.

Posting will close after receipt of the first 40 qualified applicants or two weeks, whichever comes first.

• Provides excellent customer service to library users in person, on the phone, or online.
• Performs circulation functions at service desks, including financial transactions.
• Processes item records for upload to the online catalog.
• Executes designated opening and closing procedures within the unit or facility.
• Assists with collection maintenance such as sorting, shelving, weeding, and repair.
• Prepares visually pleasing displays and signage highlighting library materials or programs.
• Assists library users with electronic devices, library databases and digital resources, general technology questions, and software including Microsoft Office products and Internet browsers.
• Troubleshoots and corrects minor problems with office machines such as copiers, printers, and scanners.
• Assists with preserving local history documents for public use.
• Provides reader's advisory assistance to library customers.
• Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
• May be required to work overtime or alternate hours as necessary for efficient operation of the department.
• Position designated as Mission Critical by the Department Director.

• Impromptu public speaking to small groups within the library about services available.
• Compiles and submits statistical reports as needed.
• Provides customer feedback to supervisors.
• May assist with library classes, programs, and outreach events.
• May serve as person in charge of a unit or library facility.
• May represent the library at conferences, workshops, training classes, and outreach events.
• May be asked to perform light custodial tasks.
• Performs related work as assigned.

• High school diploma from an accredited school or a GED.
• Three (3) years of experience in office or library work.

An equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities and other competencies necessary for success in the target position may be considered.

• May be required to possess a valid driver's license.
• Must maintain a valid telephone number.
• Some college is preferred.

• Ability to interact with library users courteously, professionally, and efficiently.
• Ability to address library users in person when behaviors become problematic.
• Ability to accept, interpret, and implement both written and verbal directions.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with City of Lakeland staff, library staff members, and others in the library field at the local, regional, and state levels.
• Ability to address the public directly when behavior issues arise and contact appropriate emergency personnel.
• Proficient in the use of a computer, including keyboard skills.
• Proficient in the use of electronic devices such as smartphones, tablets, iPads, and eReaders.
• Experience navigating the internet to find information.
• Knowledge of popular authors, films, and music for reader's advisory purposes.
• Knowledge of both print and digital resources to assist customers with their questions.

• Involves walking, standing, and sedentary periods; exerting up to 30 pounds of force regularly, and routine keyboard operations.
• The job risks exposure to normal environmental hazards.
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception.