Client Experience Specialist

Job Description

We are seeking motivated, customer-focused individuals as Client Experience Specialists
. In this role, you will support clients by assisting with planning, coordination, and booking of personalized experiences while delivering high-quality customer service from start to finish.

This opportunity is ideal for individuals who enjoy helping others, value flexibility, and are comfortable working independently in a remote environment.
No prior industry experience is required — comprehensive training is provided.

• Assist clients with planning and coordinating personalized experiences, including vacations, cruises, celebrations, and special events
• Deliver professional and timely customer support via phone, email, text, and online platforms
• Research destinations, accommodations, and service options based on client needs and preferences
• Coordinate and manage reservations such as lodging, transportation, and packaged experiences
• Communicate clearly with clients before, during, and after their experience
• Address questions, changes, and concerns in a timely and professional manner
• Build and maintain positive client relationships to encourage repeat and referral business

• Strong communication and customer service skills
• Self-motivated with the ability to manage tasks independently
• Organized, detail-oriented, and reliable
• Comfortable using computers, email, and web-based systems
• Reliable internet access and phone
• Experience in customer service, hospitality, sales, or support roles is a plus, but not required

• Remote work with flexible scheduling
• Comprehensive training and onboarding support
• Access to professional tools and booking platforms
• Discounts and industry-related perks
• Performance-based compensation opportunities
• Supportive team environment with ongoing guidance

• Individuals seeking a flexible, remote opportunity
• Customer service professionals exploring a career change
• Stay-at-home parents, retirees, or those re-entering the workforce
• Career pivoters interested in client support and experience coordination