Service Specialist, Administrative​/Clerical

JOB SUMMARY

The Service Specialist position within Southeastern University's Office of the Registrar plays a crucial role in providing essential support to students, faculty, and staff. The position entails serving on the Registrar Front Line, managing inquiries through various communication channels, processing registrar forms, registration assistance and workflows, and handling departmental purchasing tasks.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Assistant Registrar of Service & Operations

Supervisory Responsibility: NA

Indirect Supervisory Responsibility:
Graduate assistant, student workers

ESSENTIAL DUTIES - May include, but is not limited to the following:

Managing inquiries from students, faculty, and staff through various communication channels such as email, ticketing system, telephone, and in person.

Handling the registrar email account and ticket queue and managing individual employee email accounts.

Responding to the needs of professors, deans, and department chairs regarding registrar-related matters.

Processing various registrar forms and workflows, including but not limited to:

• Course Withdrawal form
• Directed Study form and related reports
• Name/Address Update form
• Graduation Application form
• FERPA Consent

Enrolling incoming students into CORE 1111

Handling registration and processing for various categories of students, including Non-Degree Seeking Students, NILD (National Institute for Learning Development) students, and transfer entry and grade entry for FLOCS (Florida Online Consortium).

Managing procedures related to closing student records, university withdrawal, non-returning students, and academic suspension.

Overseeing graduation communication and managing the graduation email account.

Processing transcript requests

Performing any other duties as assigned by the Registrar or Assistant Registrar.

ADDITIONAL/NON-ESSENTIAL DUTIES

N/A

All remaining duties are considered "nonessential" within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION

Lakeland Main Campus

EDUCATION

Required

Education:

High School Diploma/GED

Preferred Education:

Some college coursework or Bachelor's degree highly preferred

LICENSES/CERTIFICATIONS

N/A

EXPERIENCE

Required:

Google Enterprise or Microsoft Office

Preferred:

Customer service experience
Jenzabar

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Personal Faith Commitment:
  Demonstrated personal faith commitment appropriate to that of a Christian university environment.
• Organizational
  
  Skills:
  
  Strong organizational skills to effectively manage multiple tasks and responsibilities.
• Work Ethic: A strong, self-starting work ethic with the ability to work well under pressure and meet deadlines.
• Interpersonal Communication:
  Excellent interpersonal skills with the ability to communicate effectively through various mediums.
• Detail Orientation:
  Strong attention to detail with a desire to streamline processes and create efficiencies in work tasks.

Preferred:

• Familiarity with Jenzabar J1:
  Experience or familiarity with Jenzabar J1, a commonly used student information system in higher education.
• Proficiency in Microsoft Office and Google Drive:
  Ability to effectively use Microsoft Office suite and Google Drive for document management and collaboration.
• Knowledge of Southeastern University Programs:
  Familiarity with Southeastern University degree programs and course offerings.
• Problem-Solving
  
  Skills:
  
  Ability to effectively solve problems and find solutions to challenges as they arise in the role.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, and harassment, including sexual harassment.

• This position is considered Non-Essential Personnel for the purposes of Emergency Response.

Physical Requirements:

• Office Environment:
  Ability to work primarily in an office setting, which involves sitting for extended periods.
• Computer Use:
  Proficiency in using computers for various tasks, which requires hand-eye…