Unit Clerk

The Unit Clerk provides administrative support functions to the Inpatient Services Leadership Team for the Inpatient Programs which include Crisis Stabilization Unit (CSU), Short-Term Residential Treatment (SRT), and Lakeland Stabilization Unit (LCSU) staff. While the Unit Clerk is assigned to Campus, support may be offered to either Lakeland or Bartow throughout the shift. This team member reports to the Facilities Administrator and functions as a member within the interdisciplinary inpatient team to provide a safe, therapeutic environment and support clients in the stabilization of crisis and reintegration to the community.

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and vendors.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Ability to adhere to company and/or program’s dress code standards
• Ability to report to work with good personal hygiene
• Must be able to react to change productively and to handle other tasks as assigned.
• Attends all scheduled work hours, meeting, training, and other center functions, including on-call as required.
• Answers calls and take messages.
• Provides clerical support to the Director of Inpatient Services and the Nurse Supervisors of the CSU, SRT & LCSU (collectively the “Inpatient Leadership Team”).
• Assists in arranging work schedules for CSU, SRT, LCSU staff.
• Sets interview appointments upon request of Inpatient Leadership.
• Reviews monthly SSN Incorrect Pseudo SSN reports and makes necessary corrections.
• Oversees BA Cover Sheet submissions to Baker Act Reporting Center.
• Pulls and monitors Observ Smart reports.
• Monitors purchase orders to see that supplies are ordered and received for all Inpatient Services.
• Attends all Inpatient Staff Meetings, takes notes and makes sure copy of minutes are available.
• Reviews client records to complete audits related to regulatory requirements (e.g. Seclusion/Restraint Report) for all Inpatient Services.
• Assist with form development as needed for the Inpatient Services.
• Coordinates schedules for the Inpatient Leadership Team.
• Monitor and follow up with inpatient staff regarding education & training deadlines
• Arrange, Coordinate and Conduct New Hire Orientation/Onboarding for facility new hires
• Coordinate Facility trainers for Aggression Control Technique training.
• Maintain data and produce reports related to Quality measures for the Inpatient Programs (e.g. Seclusion/Restraint data, Police Logs, Weekly Summary Reports) for inpatient facilities as well as other various quality improvement tasks.
• Provide daily shift report to Unit Clerk at another facility.
• Assist with registering and verifying insurance for patients as needed.
• Ability to arrive at work and be ready to work on time.
• Ability to abide by principles of Equal Employment Opportunity (EEO) compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group and/or team setting.
• Ability to show respect to all others.
• Maintain and file important paperwork for all Inpatient Services
• Oversee and ensure the probate court documentation is completed in a timely manner for all Inpatient Services
• Responsible for overseeing and maintaining petty cash
• Schedule meeting rooms for Inpatient Services and conference calls for the Inpatient Services Leadership Team
• Meter outgoing mail, prepare certified mail and contact Fed Ex for pick-up
• Assist with duplicating, collating, binding and mailing documents
• Ability to professionally communicate with other employees and outside vendors, as required.
• Ability to take feedback and guidance from supervisor.
• Other duties as assigned.

High School Diploma

Two years’ professional experience with clerical skills.

None

Complete all PRC required trainings and
12 hours of professional enhancement training. Complete all contact hours required for renewal of certification (if applicable) Attend all PRC clinical and administrative functions deemed appropriate by supervisor. Complete Aggression Control Technique (ACT) training

Computer skills
- Microsoft Office, Credible, Observ Smart, OnShift and Internet

Ability to work independently with little supervision.

Good organizational skills

Ability to respond appropriately in stressful situations while maintaining self-control

Demonstrate the ability to communicate appropriately and professionally in stressful situations with clients and/or peers.

Demonstrate the ability to prioritize workload and multi-tasking when needed.

Good verbal and written communication skills

Demonstrate effective verbal intervention, ACT, and seclusion/restraint procedures

Universal Precautions

Comply with Occupational Safety and Health…