Cash Manager

Overview

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement.

Essential Functions and Duties Include, but are not limited to:

• Partner with AVP, VP, and senior management to plan, develop, implement, and evaluate departmental goals, budgets, and initiatives.
• Monitor trends and departmental performance to adjust staffing and resources while ensuring alignment with changing business needs and strategic objectives.
• Develop and enforce measurements and controls to ensure adherence to client, investor, government regulations and internal policies.
• Manages and approves timely, accurate responses to internal and external audits, compliance reviews, presidential complaints, and information requests, ensuring all submissions adhere to organizational policies, standards, and applicable regulatory requirements.
• Implement policies and procedures that promote service excellence, enhanced morale, and a positive work environment while maintaining staffing levels and productivity standards within approved budgets.
• Participates in the recruitment and selection process for all departmental roles, ensuring alignment with organizational hiring standards and workforce planning objectives.
• Recommend personnel actions including hiring, promotion, advancement, and termination in accordance with organizational guidelines.
• Review operational results and evaluate performance against departmental goals and standards.
• Prepare and submit monthly departmental reports as well as communicate status of work in process and potential problems or risk as requested by AVP, VP or Senior management.
• Promote a culture of continuous learning and collaboration while serving as a mentor to team members, providing guidance on regulatory compliance, product knowledge, and professional development.
• Demonstrate strategic thinking and problem-solving capabilities to address challenges and drive effective workflow process solutions for growth, efficiency, and innovation.
• Sets clear performance standards and enforces departmental policies for all subordinates.
• Manage employee performance, provide coaching, and coordinate corrective action as needed.
• Manage time-off approvals and annual performance reviews.
• Successfully complete annual regulatory compliance training.
• Maintain high levels of cooperation and rapport with team members to promote accurate and efficient operations and service; maintain visible presence throughout the department.
• Manages and resolves corporate receivable and custodial bank account reconciliation items assigned to cashiering, ensuring timely and accurate resolution.
• Ensure there is a seamless transition of cashiering data and operations during acquisitions and service releases.
• Represent the department as a subject matter expert at internal and external meetings, projects and events as necessary.
• Build and maintain positive relationships with vendors, contractors, and the public, upholding organizational ethics.
• Monitor and stay current in mortgage servicing matters as well as organizational policies and procedures.
• Additional duties as assigned.

BPI, Clerical Returns, Service Release:

• Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.
• BPI – Branch Payment Interface, payments made at the branches, transmittals received in the cash proxy. Ensure cash proxy is handled.
• Teller view – Same as above, different balancing processes.
• P-100 – Rejected items that need to be reviewed and posted accordingly. Forward payments to new servicers and return funds as necessary.
• Clerical/Service Release – Returning checks that cannot be processed for various reasons and forwarding checks and wires to new servicers.
• Coordinate and facilitate staff meetings.

ACH, NSF/ACH Returns, Payoffs:

• Ensure all…