Cash Manager

Overview

Cash Manager

Full time;
Exempt;

Location:

Lake Zurich, IL, US / Onsite position

Department:
Cashiering

Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Provides leadership to and has operational responsibility for the management of assigned department. Oversee the quality and compliance regarding laws and regulations and identify areas of improvement.

• Partner with AVP, VP, and senior management to plan, develop, implement, and evaluate departmental goals, budgets, and initiatives.
• Monitor trends and departmental performance to adjust staffing and resources while ensuring alignment with changing business needs and strategic objectives.
• Develop and enforce measurements and controls to ensure adherence to client, investor, government regulations and internal policies.
• Manages and approves timely, accurate responses to internal and external audits, compliance reviews, presidential complaints, and information requests, ensuring all submissions adhere to organizational policies, standards, and applicable regulatory requirements.
• Implement policies and procedures that promote service excellence, enhanced morale, and a positive work environment while maintaining staffing levels and productivity standards within approved budgets.
• Participates in the recruitment and selection process for all departmental roles, ensuring alignment with organizational hiring standards and workforce planning objectives.
• Recommend personnel actions including hiring, promotion, advancement, and termination in accordance with organizational guidelines.
• Review operational results and evaluate performance against departmental goals and standards.
• Prepare and submit monthly departmental reports as well as communicate status of work in process and potential problems or risk as requested by AVP, VP or Senior management.
• Promote a culture of continuous learning and collaboration while serving as a mentor to team members, providing guidance on regulatory compliance, product knowledge, and professional development.
• Demonstrate strategic thinking and problem-solving capabilities to address challenges and drive effective workflow process solutions for growth, efficiency, and innovation.
• Sets clear performance standards and enforces departmental policies for all subordinates.
• Manage employee performance, provide coaching, and coordinate corrective action as needed.
• Manage time-off approvals and annual performance reviews.
• Successfully complete annual regulatory compliance training.
• Maintain high levels of cooperation and rapport with team members to promote accurate and efficient operations and service; maintain visible presence throughout the department.
• Manages and resolves corporate receivable and custodial bank account reconciliation items assigned to cashiering, ensuring timely and accurate resolution.
• Ensure there is a seamless transition of cashiering data and operations during acquisitions and service releases.
• Represent the department as a subject matter expert at internal and external meetings, projects and events as necessary.
• Build and maintain positive relationships with vendors, contractors, and the public, upholding organizational ethics.
• Monitor and stay current in mortgage servicing matters as well as organizational policies and procedures.
• Additional duties as assigned.

• BPI, Clerical Returns, Service Release:
  Ensure all applicable cashiering reports, tapes, lockbox submissions, etc. are calendared and/or processed timely.
• BPI – Branch Payment Interface, payments made at the branches, transmittals received in the cash proxy. Ensure cash proxy is handled.
• Teller view – Same as above, different balancing processes.
• P-100 – Rejected items that need to be reviewed and posted accordingly. Forward payments to new servicers and return funds as necessary.
• Clerical/Service Release – Returning checks that cannot be processed for various reasons and forwarding checks and wires to new servicers.
• Coordinate and facilitate staff meetings.