Customer Support Representative - Bilingual Spanish

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

The Customer Support Representative will handle a high volume of emails and incoming calls while ensuring accurate documentation of each interaction. This is a hybrid role that offers the flexibility of working from the office and home. This position pays $18–$21/hour depending on skills and qualifications.

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid PTO
• 5% 401(k) match
• Tuition reimbursement

• Promptly and professionally respond to customer inquiries via phone, addressing concerns related to maintenance, product usage, comparisons with other manufacturers, accessories, warranty procedures, features and benefits, specifications, setup, product catalogs, and troubleshooting.
• Log all incoming calls into the Right Now system and escalate unresolved issues between customers and dealers to the appropriate distributor or staff member for resolution.
• Assist the Customer Support Supervisor in managing and responding to emails.
• Check and return after-hours voicemail messages.
• Process orders for missing products as needed using the ERP system.
• Report maintenance issues within the Right Now Help Desk system, including incorrect, missing, or insufficient information.
• Notify the distribution team of dealer locator updates and report error messages for technical service website users.
• Authorize and coordinate the shipment of missing or damaged items for new equipment, as well as goodwill items for customers.
• Enter shipment tracking details into the Right Now Help Desk system.
• Perform additional duties and assignments as needed to support the department and company operations.

• Minimum of 1 year of customer service experience.
• Bilingual English/Spanish speaking is a must!
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in typing and keyboarding.
• Competency in Microsoft Office Suite applications.

High School Diploma or GED is required. College degree is desired.

We are proud to be an equal opportunity employer. We accept all applicants.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.