Retail Store Manager

Join to apply for the Retail Store Manager - 2117 role at First Cash.

$14.70 to $25.00 per hour

Comprehensive benefits and working conditions:

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access
  * program available to all employees on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission above the hourly base rate.
• Vacation:
  One week of paid vacation after six months of active, full‑time service; additional week after one year; two weeks on each anniversary thereafter (up to 120 hours after five years). Adjustments are made in accordance with state/local requirements.
• Sick/Personal:
  Eight hours after six months; 16 hours each anniversary for years 2-5; 24 hours after five years, adjusted by state/local law.
• Employee discounts available on the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day‑to‑day operations, promote a positive and productive environment, lead, coach, and develop staff, recruit and retain top talent, and manage financial goals and customer relations.

• Facilitate a customer‑centric environment by engaging customers and rapidly addressing issues.
• Assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal‑setting.
• Maintain operating standards meeting or exceeding First Cash standards.
• Monitor loan qualification and buying processes for value and integrity.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Capability to perform tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Potential to assist customers outside the building or retrieve products from exterior storage.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Work 45+ hours a week; hours may vary by business needs.
• Computer literacy and proficiency with POS systems and office equipment.
• Strong multitasking, organization, analytical skills.
• Cash handling experience required.
• Independent work with minimal supervision.
• Excellent work ethic and business sense.

Bilingual applicants are encouraged to apply.

Commission is based on the store’s monthly gross profit. Detailed information will be provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, expression, genetic information, marital status, public assistance status, veteran status, or any other protected characteristic. Reasonable accommodations will be provided for qualified individuals with disabilities.

Mid‑Senior level

Other

Sales and Business Development