Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun treasure‑hunt experience for our customers.

• Success – a winning team that pursues excellence while learning and evolving.
• Career growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we collaborate to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – we celebrate diverse backgrounds, identities, and ideas, and strive to be a positive force in our community.

As a member of Store Leadership, the Area Supervisor is responsible for a specific area of the store, including general operations and, when acting as Manager on Duty, overall store supervision. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing company operational processes as needed.

• Practice safety in all activities and maintain a high level of awareness on the sales floor.
• Correct or report unsafe conditions or practices to Store Leadership.
• Secure building: entrance/exit control, EAS devices, cash office, armored carrier pick‑ups, and register area security.
• Keep egress pathways clear and safe.
• Ensure customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems and respond to after‑hours alarms as requested.

• Treat all customers, associates, and leaders with respect and professionalism.
• Recognize associates via company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance per the dress code and enforce it for all associates.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Remove trash daily.

• Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up.
• Receive merchandise trucks as needed and process all merchandise promptly.
• Handle non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms.
• Assist with placement of merchandise on the sales floor.
• Secure and process back‑stock per company policy.
• Merchandise departments and back‑stock.
• Reduce loss from damage.
• Comply with monthly presentation guidelines and sign floor moves/promotional signage.
• Handle re‑wraps as necessary.

• Follow Loss Prevention Awareness Program and maintain a strong customer‑service presence.
• Demonstrate integrity, safeguard confidential information, cash and credit card data, and merchandise.
• Maintain PVM system.
• Conduct "Code 50" package inspections.
• Execute company best practices to minimize steps and touches.

• Maximize productivity by minimizing steps and extra touches while ensuring front‑end associates meet company standards.
• Maintain pace and presence; manage the line to expedite customer wait time.
• Train and coach associates on cash registers, shortage control, and other front‑end procedures.
• Oversee retail associate break schedules for backups, lunches, and breaks.
• Ensure all equipment works properly and supplies are stocked.
• Expedite go‑backs, scan, secure, and ticket merchandise.
• Tutor associates on the "Scan and Bag" best practice.
• Ensure salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks.

• Maintain cleanliness of fitting rooms.
• Audit and account for all garment tags per company policy.
• Ensure go‑back compliance throughout the day; ticket, scan, nub, and security‑tag returned merchandise.

• Conduct cash pulls and bank deposits per company policy.
• Control front‑end operations, including refund approval, associate purchase approval, securing tills, and cash procedures.
• Administer payroll: daily…