Director of Clubhouse Operations

Job Title:

Director of Clubhouse Operations Department:
Administration

Reports to:

General Manager

Job Group:
Exempt

Date Position Open:
Immediately

Position Summary:

Responsible for general daily operations of the Club. Partners with all department heads to assure operations are coordinated and executed at a level compatible with the Club’s operating philosophy. Responsible for all aspects of Club operations in the absence of the General Manager.

Essential Job Functions:

• Responsible for the operation and development of several key departments along with the GM, including Food and Beverage Service, Culinary, Reception, Reservations, Maintenance, Purchasing, and Valet.
• DOCO will partner with Golf, Golf Course Maintenance, Communications, and Membership to ensure a high level of service and standards are delivered from all departments.
• Works in partnership with the GM to build and execute a shared vision and deliver an exceptional culture for both members and staff.
• Approves plans, budgets, staffing, and general operating procedures for departments within the scope of responsibility. Works with department heads to schedule, supervise, and direct the work of all employees.
• Assists the General Manager in implementing long-range and annual plans, operating reports, forecasts and budgets. Monitors internal cost control procedures.
• Implements, provides instruction for and reviews daily all pertinent operations reports as to dining activity, labor and revenues; compares actual activity to historic and budget.
• Continuously communicates with the General Manager and all department heads ensuring everyone is kept up-to-date with Club operations, issues and challenges.
• Conducts ongoing facility inspections throughout the Club to assure that cleanliness, safety, and other standards are consistently attained. Ensures that the Club’s preventative maintenance programs are being properly utilized.
• Provides advice and recommendations about construction, alterations, maintenance, materials, supplies, equipment and services included and not provided in approved plans and/or budgets.
• Mentors supervisors and managers to operate at the highest level of professionalism. Coordinates training programs. Instills the Club’s culture of ongoing education.
• Seeks and maintains contact with the members and helps assure maximum membership satisfaction. Receives, investigates and acts upon complaints from Club members, guests and employees.
• Serves as an ad-hoc member of the House & Activities Committee.
• Responsible for planning, logistical operations and communicating all member events with department heads ensuring events operate smoothly and efficiently from start to finish.
• Participates in outside activities to enhance the prestige of the Club, broaden the scope of the Club’s operation by fulfilling the public obligations of the Club as a participating member of the community.
• Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
• Coordinates and implements annual domestic & international recruiting trips for F&B Service staff if needed.
• Responsible for all training programs, in conjunction with the F&B Manager, for F&B Service staff, ensuring proper onboarding, orientations and first‑class service skills are successfully comprehended prior to being placed on schedules to work independently.
• Responsible for all ongoing training for service staff to continually sharpen their skill sets.
• Focused on continued development of a culture in which all staff are committed to creating “wow” moments for members and guests.
• Works with GM, Membership Director, and Communications Coordinator to develop protocols for all means of communications to the membership.
• Plans, manages and implements all criteria and activities for special events.
• Ensures employee performance is reviewed on an ongoing basis, and employee performance evaluations are conducted in a timely fashion across all areas of responsibility.
• Must be comfortable with public speaking situations for multiple member events which provide entertainment to different ages of the membership.
• As a “Team Player” of Lost City Golf Club, the Director of…