Patient AR Specialist

Patient AR Specialist page is loaded## Patient AR Specialist locations:
Lake Worth, FLtime type:
Full time posted on:
Posted Yesterday job requisition :
R-One Oncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive One Oncology’s mission and vision.
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* Job Description:

** The
** Patient AR Specialist
** works actively to resolve all patient inquiries and balances.  This position works closely with the Financial Counselor, Patient Advocates, and Insurance Collectors to ensure patient balances are resolved effectively.
** Responsibilities:
*** Review and work aging report daily, focus on highest balances.
* Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
* Generates patient statements as needed.
* Call patients to address account balances.
* Send letters to patient on delinquent balances.
* Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity.
* Track and respond to incoming and outbound calls to patients.
* Set up payment arrangements on account when requested.
* Works with patients to gather financial information to assist in the application process of qualifying patients for assistance.
* Post discounts to uninsured patient accounts daily.
* Facilitate Probate cases for deceased patients with estates.
* Flag accounts in bankruptcy and adjust system settings to ensure compliance.
* Provide itemized statements upon request.
* Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances.
* Return all messages within 24 hours.
* Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
* Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
* Works patient correspondences and mail return promptly
* Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
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* Required Qualifications:

*** High School diploma or equivalent required.
* Previous Patient Collections experience preferred.
* Previous Customer Service or Call Center experience preferred.
** Essential

Competencies:

*** Attendance is an essential job function.
* Previous Customer Service or Call Center experience preferred.
* Excellent customer service skills
* Working knowledge of billing, HCPCS, CPT and ICD codes
* Previous patient collections experience preferred.
* Ability to work effectively with all levels of management and other colleagues, demonstrating
• initiative, mature judgment, and customer service orientation.
* Effective verbal and written communications, including active listening skills.
* Exceptional Multi-tasking, organizational skills and superb attention to detail.
* Proficient in the use of computer applications, (MS Word, Excel, Outlook)
* Bilingual (Spanish) strongly preferred.
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