Accounts Receivable & Collections Specialist

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions.

At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

• Serve as a point of contact for patients to address concerns, questions, and issues related to their care.
• Advocate for patients in ensuring that they receive timely and appropriate medical treatment and services.
• Assist patients in understanding their diagnoses, treatment options, and procedures.
• Guide patients through complex healthcare processes, including appointment scheduling, referral, and insurance claims.
• Help patients understand their rights and responsibilities within the healthcare system.
• Facilitate clear and effective communication between patients and healthcare professionals, ensuring patient preferences and concerns are communicated.
• Assist in resolving any misunderstandings or miscommunications between patients and the medical team.
• Address and resolve patient complaints in a timely and professional manner.
• Investigate concerns raised by patients, collaborate with healthcare staff to find solutions, and ensure resolution is achieved.
• Assisted patients in understanding their insurance coverage and collaborated with the Revenue Cycle Management (RCM) team to resolve billing and insurance-related issues.
• Explain insurance plans, co-pays, and coverage options to patients, and work with insurance companies to resolve claims disputes.
• Ensure patient confidentiality and adhere to ethical practices, including HIPAA compliance and informed consent.
• Protect patient rights and ensure their safety throughout the healthcare process.
• Collaborate with doctors, nurses, social workers, and other healthcare professionals to address patient needs.
• Collect patient copays, provide receipts, and complete check-out procedures with accuracy and professionalism at the end of appointments.
• Facilitate applications for prescription drug assistance programs and pharmacy copay support on behalf of patients, ensuring timely access to necessary medications.
• Price out treatment plans by coordinating with providers, insurance companies, and pharmacies to provide patients with clear cost expectations and options.
• Provide feedback to healthcare teams regarding patient concerns and work toward continuous improvement in patient care.