Grooming Salon Manager

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Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401(k) and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State‑of‑the‑art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry‑level and seasoned groomers. In addition, the Grooming Salon Leader performs expert‑level grooming services, prioritizing the safety, comfort, and well‑being of the pets in our care.

• Oversee day‑to‑day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels, and executing staffing plans.
• Recruit, hire, train, and supervise a team of entry‑level trainees up to professional level grooming staff, providing coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment.
• Create and manage efficient grooming schedules that optimize salon capacity and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity; analyze data to identify areas for improvement and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth and boost profitability.
• Interact professionally and effectively with pet parents, providing exceptional customer service and timely resolutions to questions or concerns.
• Stay abreast of grooming industry trends and best practices to enhance your skills and your team’s skills.
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning according to pet parent instructions and company policies.
• Operate and maintain grooming instruments such as clippers, blades, shears, brushes, and dryers.
• Evaluate individual needs of each pet, considering coat, type, skin conditions, and temperament.
• Educate and provide custom grooming recommendations to pet parents on maintenance and home care practices.
• Ensure the well‑being and safety of every animal in the salon, monitoring for signs of discomfort, illness, or injury.
• Perform quality checks, maintain a clean and safe grooming area, disinfect tools and equipment, and perform daily and weekly cleaning duties in adherence to Petco hygiene and sanitation policies.
• Utilize expert knowledge of Petco’s grooming policies, standards, and guidelines to ensure safety, quality, and consistency.

• 2 or more years of experience as a professional groomer and/or completion of a technical grooming training…