Technician Helpdesk

Job Title:

IS Technician – Helpdesk

Duration:

6+ month

Location:

Palm Beach County FL

Note: There is a possibility this candidate could go perm as I have someone on LOA with a serious health condition and at this time, I am not sure if he will return.

Position Summary: This position will service a geography of client locations in Palm Beach and Broward County by providing excellent customer service while installing, diagnosing, and solving retail equipment failures within service level agreements. This equipment includes POS (point of sale) registers, self-checkout registers, thermal printers, laser printers, scanners, PCs, thin clients, phone systems, RF, networking, cabling, pharmacy, photo, minute clinic and other related computer peripherals.

This Field Service Technician position involves driving between Client locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift.

1. Must demonstrate strong trouble shooting, analytical, and problem-solving skills.

2. Excellent customer service, verbal and listening communication skills.

3. Proficient in using computer hardware and software applications.

4. Must be self-directed with excellent follow up and organizational skills.

5. Ability to work in a flexible schedule environment to support hours of operation 24 x 7.