Café Member

Description

JOB SUMMARY:

To assist in supporting the mission of the organization through the profitable operation of the Blue Palmetto Cafe, providing a quality experience for the visitors

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Sales and Customer Service

* Maintain neat & professional personal appearance and cheerful, professional attitude

* Greet and make eye contact with customers entering Cafe

* Be knowledgeable about the menu in order to answer customer questions and explain the ingredients

* Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area

* Assist customers as requested, and get assistance if you do not know

* Encourage customer comments and requests

* Satisfy customers regarding their comments and complaints

* Ensure that the cashier counter is properly attended

* Ensure that the telephone is answered promptly

* Ring the bell for help when alone if more than 2 parties are waiting

* Participate in onsite and offsite sales or special events

Café Maintenance and Appearance

* Maintain Café displays to be attractive, clean and customer-friendly

* Utilize and maintain approved signage

* Create appropriate displays for holidays and to promote BTG special events

* Maintain a pleasant environment in customer and work areas

* Maintain cleanliness daily of customer and work areas

* Maintain stockroom, storage areas, walk-in, and freezer in neat, orderly, and rotated fashion

* Sweep floors daily and mop on weekends

* Clean door glass and refrigerated case glass daily and as needed

* Dust shelves, counters, and windowsills as needed

* Pick up trash in patio area flower beds as assigned

* Keep patio tables & chairs clean

* Keep all areas free of safety hazards

* Maintain neat and safe environment while preparing food and cleaning

* At end of day, ensure that Cafe is orderly, computers are un-plugged, lights are out, doors are locked, and alarm is set

* Take trash and broken down cardboard boxes to dumpsters

Communication

* Provide schedule requests well in advance, and cooperate in solving any conflicts

* Report low levels of foods and supplies for re-ordering

* Immediately report any suspicious person/activities or safety hazards to management staff

* Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Café Services Manager or other managers, as appropriate

* Be a team player and maintain open communication with staff and volunteers

* Attend full-staff meetings and training sessions as scheduled

* Answer telephone and respond appropriately

* Serve as a member of Bok Tower Gardens committees as required

Cashiering

* Transact cash register sales

* Transact sales manually during storms when registers are un-plugged

* Have complete knowledge of all cash register functions

* Provide 10% discount for members and 30-hour+ volunteers, and 30% discount for employees

* Provide 20% discount and tax-exemption for departmental changes

* Provide services for special promotions

* Serve all front-counter menu items and drinks

* Keep front-counter menu items well stocked

* Maintain clean tables in dining room

* Maintain aesthetics in dining room and front counter

* Stock Local Produce display

* Keep Beverage Bar stocked

* Maintain specials and soup menu chalk board

* Perform deposit check procedures as needed and work with courier to get deposit to bank

* Work with courier to acquire change

* At end of day, close out and balance cash registers and credit card authorization terminals

* At end of day, perform cash out and deposit procedures as scheduled

* At end of day, run back up and reports at server as scheduled

Product Ordering & Receiving

* Assist in monitoring stock levels of foods and supplies, and document needs

* Follow safety standards for handling heavy boxes

* Check in food and supplies and ensure quantities and quality

* Report discrepancies to Café Services Manager, and provide documentation

* Stock ordered items promptly, and rotate food and supply items using FIFO system

Inventory Maintenance

* Participate in the inventory…