Clinical Specialist, Neuro - San Francisco Bay Area, CA

Overview

BIOTRONIK Neuro is seeking a Clinical Specialist to support the Neuromodulation Segment in the San Francisco Bay Area, California. The Clinical Specialist provides technical clinical expertise and support of the sales process to colleagues, current customers and potential customers. Works with clinical and sales teammates to identify and capitalize on sales opportunities by building competency, comfort and expertise with all Biotronik NRO among physicians, support staff and customers within assigned geography.

Performs with a high degree of independence. Exercises independent judgment in planning, organizing, and performing work. Seeks to continually improve territory efficiency.

• Provides technical, clinical and programming assistance, primarily in support of 1-2 Territory Manager(s).
• Assist Territory Managers in after hours call support and activities.
• Integrates into all accounts, builds trust and relationships and establishes strong rapport with customers.
• Proficient in complex programming, case support.
• Works seamlessly with Territory Manager(s) allowing them increased selling time.
• Fosters high trust relationships with customers, including the regional team members.
• Begins to conduct PCP work and educational in services, as directed.
• As directed by sales manager, contacts, visits and interests clients and potential clients in the Company’s products and addresses any client questions and concerns.
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services and technical troubleshooting.
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity.
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Collects and studies information about new and existing products and monitors competitor sales, prices and products.
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices.
• May attend trade shows and conferences to meet other sales representatives and clients and discuss new product developments.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of all Biotronik NRO product line.
• Complies with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Provides sales support, clinical in services, training and guidance to current or potential customers.
• Maintains positive and cooperative communications with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, as assigned.

• Associates Degree or technical certification;
  Bachelor’s Degree preferred.
• 1 - 2 years work experience, strong preference working with patients in clinical setting.
• The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time management and prioritizing skills.
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization.
• Capable of building strong working relationships with internal/external customers.
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and delays.
• Accustomed to tight deadlines and managing multiple tasks.
• Strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.

• Patient interaction experience within health care related environment (Physical Therapy, medical product sales, RN, LPN).
• Experience working in a broader enterprise/cross-division business unit model preferred.
• 1-3 years experience with Biotronik NRO, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company.

• Frequently move up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
• Constantly operates a computer, mobile device and other office-productivity equipment.
• Frequent bending, squatting and balance activities.
• While performing the duties of this job, the employee is regularly required to be independently mobile.
• Constantly required to…