Business Office Manager- Springs at Lake Oswego

Overview

Welcome to The Springs Living! Your position is an important part of our mission  purpose is to change the way people think, feel, and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives at our “job” so let’s make that time count.

Because our residents deserve the best, you will be held to a high standard for quality and customer service.

The Business Office Manager assists the Executive Director in assuring that all operational guidelines, standards of the company, and the quality assurance goals are met.

• Deliver exceptional customer service to residents, families, staff and vendors by cultivating quality relationships
• Fulfill Human Resource/Payroll responsibilities at the community level - payroll, offboarding, training & employee morale
• Provide financial and system support to Executive Director and staff through accounting systems, cash management, budget review and invoice approvals
• Directly supervise the 24hr Concierge and Reception teams
• Assures a stable staff of optimal quantity and quality, by recruiting, hiring, scheduling, supervising, evaluating, counseling, and, if necessary, terminating employees

• 3-5 years’ experience in Senior Living or Office Manager role
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public
• Ability to write reports, business correspondence, and procedure manuals
• AL & MC regulations knowledge
• Manage and process Long-Term Care insurance billing, claims, and required documentation, ensuring accuracy and timely submission
• Ability to prioritize, organize, and delegate assignments
• Ability to interpret a variety of instructions furnished in written, oral, electronic, or schedule form
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Medical, Dental, Vision, Matching 401K
• Pay Activ provides on-demand instant access to your earned wages
• Scholarship Opportunities for employees and their children
• Career Growth
• Set Schedules
• Leadership Training and Coaching
• FREE access to Gym and Pool (before and after shifts at no cost to employee)
• Employee Assistance Program (EAP)
• FREE chiropractor/massage visits in the community + breakroom has a massage chair
• Discounted Healthy Meals and Free Soup/Salad
• Fun and inclusive work environment

Must be able to cover any Reception/ Concierge shifts as needed. All your information will be kept confidential according to EEO guidelines.