Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Join our team to lead three H&R Block tax offices, using your people management experience and passion for helping people to accelerate their seasonal tax business and deliver an outstanding client experience.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices.
• Provide leadership to customer-centric teams across the offices you manage.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Ability to develop and execute growth plans and lead a growth culture.
• Strong decision-making and judgment skills with the ability to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with the ability to grow and develop associates.
• Experience executing growth plans and leading a growth culture.
• Strong interpersonal and communication skills and a client-focused mindset.
• Proficiency with MS Office.

At H&R Block, we invest in our people and support their total well-being. Our benefits help associates plan for health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check all available benefits at

We are committed to building a connected culture where trust, care, and connections help everyone belong and bring their authentic selves to work.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Job function:
  Information Technology
• Industries:
  Retail

Locations:
Tigard, OR

Salary: $75,000.00-$93,000.00 per year

Posting date: 1 week ago