Facilities Coordinator

Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 locations nationwide. With over 90 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In additional to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials.

ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.

Animal Dermatology Clinic - Lake Oswego is seeking a Lead Technician (CVT). We are looking for someone with the following qualities:

• Energetic
• Positive
• Upbeat personality
• Takes initiative
• Commitment to the needs of the clinic
• Punctual
• Willingness to teach others and share ideas
• Openness to diversity
• Adaptability to change
• Accountable
• Able to see big picture
• Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude

Knowledge, Skills & Abilities:

• Excellent client service skills.
• Excellent communication skills, both written and oral.
• Ability to navigate telephone, computer and software systems.
• Ability to take information obtained from a variety of sources, discern that which is credible and assess the clinic and its operation objectively. Possesses sound decision-making skills.
• Ability to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities. Possesses strong time-management skills.
• Ability to plan, organize, and effectively present ideas and concepts.
• Must be friendly, outgoing, and people-oriented.
• Ability to work in a team-oriented environment.
• Well groomed, organized, and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.

Education and Experience:

• High School Diploma.
• Certified/Registered Technician status or equivalent practice experience of at least 5 years.
• Thorough knowledge of the veterinary and/or dermatology profession.

Authority:

• Authority to set and adjust daily staff assignments and duties within established guidelines.
• Authority to resolve client service issues within established guidelines.
• Authority to delay disputed charges until further reviewed by management.
• Effective determination and scheduling of emergencies.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift forty (40) pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum eight (8) hour day.
• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing clinic equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Duties: The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the clinic:

Staff Management - Technical Staff:

• Lead and act as subject matter resource for the training, education and development of our veterinary staff in clinical and technical knowledge and skills.
• Lead and train staff in accordance with our core values, mission statement, and vision.
• Assign daily responsibilities/roles to technical staff to ensure smooth patient care workflow and leverage doctor and staff time (i.e. assigned techs, procedure prep, message boards, opening/closing duties, satellite preparations).
• Ensure that technical staff follow the published schedules so the practice operates efficiently and with minimal overtime.
• Support employee relations, morale building, and communications. Participate and help organize team building events.
• Provide support to management with related tasks as necessary such as staff scheduling, policy enforcement, hiring, performance evaluation and disciplinary actions of employees.

Patient Management:

• Coordinate the daily workflow of patient admitting, hospitalization and discharging.
• Responsible for administration, delegation and completion of veterinarians medical orders.
• Mentor technical staff in nursing care, anesthesia, skin tests, surgery, laboratory and pharmacy, ensuring that staff is trained and following our standards of quality medical care.
• Ensure that all patient medical and surgical records, prescription refill requests and messages are completed in a timely manner.
• Perform all duties of a technician with excellence, and work…