Customer Service Representative​/Installation Coordinator

Sun Glow Inc. has been serving communities in the Portland area since its founding in 1972. We provide both residential and commercial HVAC services, and one of our top goals is to be sure our customers experience the highest comfort with maximum satisfaction.

Position
:
Customer Service Representative / Installation Coordinator

We are looking for a candidate who thrives in a fast-paced environment, enjoys wearing different hats, and has outstanding customer service skills.

• Coordinate day-to-day scheduling of installations with the Install Manager.
• Ensure all job packets are ready for installation and create sales & install packets.
• Contact customers regarding scheduling issues and schedule subcontractors, permits, and inspections.
• Coordinate communication between installers, the Install Manager, customers, vendors, and the office.
• Schedule all sales appointments using a sales lead sheet and daily tracking of sales leads in the sales performance report.
• Oversee internal marketing efforts (neighborhood, existing, and referral programs).
• Complete all happy calls for sales appointments and installations.

Mon - Fri, 8:00 am – 5:00 pm; occasional overtime may be required.

$23.00 - $28.00 per hour, depending on experience.

• 100% medical insurance coverage for the employee
• 100% dental insurance coverage for the employee
• 100% vision insurance coverage for the employee
• 401K with a 4% company match
• 2 weeks of paid vacation starts accruing on day one but is available for use after 90 days
• 7 paid holidays
• 40 hours sick time accrued per year

• 2+ years working in a busy office setting with similar job duties
• Project coordination or similar experience is highly desired
• Proficient in Word, Outlook, Excel
• Prior experience working with a multi-line phone system
• Familiarity with GPS or mapping software desired

Salary: $23.00 - $28.00 per hour