Payment Processing Specialist

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$21.00/hr - $22.51/hr

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Location: Lake Mary, FL (Hybrid – 3 days onsite, 2 days remote)

Shift Times: Shift: 8 AM–5 PM or 9 AM–6 PM EST

Pay Range: $21 - $22.50/hr.

Job Description:

We are seeking Client Services professionals to support a Treasury Services team during a period of high work volume. This role serves as a first point of contact for client inquiries, providing timely, accurate, and professional responses to ensure a positive client experience. You’ll handle Level 1 support for operational issues, escalate urgent matters, and contribute feedback to improve client service processes.

You’ll also support onboarding, troubleshoot product access issues, and help manage day-to-day operations related to payments like wires, cheques, and ACS transactions. Familiarity with foreign exchange (FX) is a plus.

This position includes performance targets, training milestones, and ongoing certification of client service tools and policies. Strong communication skills, multitasking, and adaptability are key.

Responsibilities:

• Respond to client inquiries professionally and in a timely manner
• Act as a liaison between clients and internal operations
• Manage onboarding, access issues, and client troubleshooting
• Process payments (wires, ACS, cheques) and ensure data accuracy
• Utilize tools like Microsoft Excel, PowerPoint, and CRM (MS Dynamics)
• Escalate critical issues to senior team members
• Complete required training and certifications on products and systems
• Support team goals and client service transformation initiatives

Requirements:

• 3–5 years of experience in client/customer service, preferably in banking or financial operations
• High school diploma or equivalent required;
  Bachelor's preferred (but not required)
• Familiarity with FX or wire transfers is a plus
• Proficient in Microsoft Excel, PowerPoint, and CRM tools (MS Dynamics preferred)
• Able to multitask and adapt in a fast-paced environment

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit  to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Administrative, Accounting/Auditing, and Customer Service
• Industries Banking, Financial Services, and Investment Banking

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