Client Service Associate

Client Service Associate
Location: Lake Mary, FL

We are seeking a Client Service Associate to support our Registered Investment Advisor (RIA) clients with brokerage account services and platform navigation. RIAs are fiduciary firms that provide investment advice and are required to act in their clients' best interests. This role is ideal for someone who thrives in a client-facing financial services environment and enjoys solving complex requests with care, accuracy, and professionalism.
You will serve as a key point of contact for existing RIA clients, assisting with new account openings, fund transfers, and ongoing account maintenance. The role involves handling phone and email inquiries, often over multiple days, to ensure each request is resolved thoroughly and with a high level of service.
Key Responsibilities

• Assist Registered Investment Advisor (RIA) clients with opening new brokerage accounts, processing fund transfers, and maintaining existing accounts
• Handle inbound phone calls and email inquiries from existing clients in a professional and timely manner
• Guide clients through brokerage platforms and web tools to ensure accurate navigation and resolution
• Manage multiple open client cases simultaneously with strong organization, follow-up, and documentation
• Build trusted relationships through calm, thorough, and service-oriented communication

Qualifications

• Background or education in Financial Services (brokerage, securities, or retail banking preferred)
• Strong analytical skills with the ability to work through complex scenarios
• Excellent organizational and time-management skills
• Comfortable handling a high volume of phone and email communications
• Proficient with Microsoft Office tools (Outlook, Excel, Word, etc.)

Preferred Experience

• Experience in the brokerage securities industry
• Prior support experience with Independent RIA (Registered Investment Advisor) firms
• Working knowledge of new account openings and account transfers
• Background in retail banking or trust banking environments

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