Behavioral Health Paraprofessional

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This position is supervised by the Program‑relevant Clinical Site Supervisor and/or Clinical Director. This position does not supervise any personnel; however, the position requires participation in peer review activities. The position may function in any of the Clinical Departments providing services to either children or eligible adults.

The BHPP may provide multiple services to clients and families, including, but not limited to Case Management, Life Skills Training, and Family Support Services. This may include provision of supportive services to low acuity and/or medication‑only clients. This position will be expected to maintain an acceptable level of direct service provision as measured by billable hours/service value.

• The primary responsibility of the Managing Clinician is to serve as the point of contact, coordinating and communicating with the person's team and other system where clinical knowledge of the care is important.
• Engages with the client, family and other involved parties through face‑to‑face and phone interactions and works with the client and family to build trust, encourage hope, and ensure ongoing engagement in behavioral health services.
• Functions positively as a member of the treatment team providing medically necessary behavioral health services to clients and families.
• Assists and supports the client/family in utilizing safety/crisis plans as evidenced by the progress notation in the record.
• Participates in the development and/or monitoring of Behavioral Health Service Plans (BHSPs).
• Assists client/families in finding necessary resources other than covered services to meet basic needs.
• Communicates and coordinates client care with family members, behavioral and medical health providers and community teams/resources.
• Maintains client records in compliance with Mohave Mental Health Clinic, Inc., ADHS, RBHA/Health Plans, AHCCCS and Joint Commission standards.
• Provides customer service to internal and external stakeholders, as evidenced by direct supervision, complaint resolution, and interviews with customers.
• Participates in the Performance Improvement processes in the Clinic.
• Works well under pressure meeting multiple and sometimes conflicting deadlines.
• Demonstrates cooperative behavior with colleagues and supervisors.
• Performs other duties as assigned.
• Able to effectively de‑escalate clients using techniques as trained and outlined in approved crisis intervention models.

• Frequent interaction with clients and their family/support systems.
• Interfaces with peers, clinical team members, supervisors, and internal/external customers and stakeholders.
• Collaborates with community resources/referral agencies.

• High school diploma or equivalency, or
• Associate's degree in a behavioral health field.
• Valid AZ driver's license and proof of insurance.
• Arizona fingerprint clearance.
• At least 21 years of age.
• Current CPR and First Aid certification.

• Experience working with clients with complex emotional needs.
• Knowledge of community resources available, including benefits and entitlement process, as well as an understanding of managed care.
• Understanding of client/family-centered care model.
• Strong written and verbal communication skills.

• Ability to type and effectively navigate computer programs, copier, fax.
• Resource management and organizational skills.

SUBSTANCE USE

• Staff responsible for providing services to substance‑using members have appropriate training, education, and experience, and demonstrate competency.
• Gather and assess information about the relationship of each member's physical status to the substance use, the nature of the emotional compulsion to use alcohol and/or other drugs, and the intensity of the member's preoccupation with using alcohol and/or other drugs.
• Interpret information about a member's use of alcohol and/or other drugs.
• Develop a written summary and/or treatment plan based on member's problems…