Patient Registration Representative PT

Overview

Job Description - Patient Registration Representative PT (2960) (168092)

• Responds to all CODES in accordance with the Business Office Safety Plan to ensure the safety of all staff, patients and visitors.
• Establishes and maintains quality customer service by providing customers with information about billing, services, and various other hospital programs—in person, over the telephone or in writing.
• Responds to all patients waiting for the admission process, completes appropriate forms, obtains proper signature(s), advises patients of rights and responsibilities, and collects deductible and co-pay amounts as applicable.
• Prepares and processes patient accounts to insurance companies and assists the business office staff with accurate and complete patient record keeping by entering and updating all customer information.
• Ensures customer satisfaction by courteously responding to billing inquiries, researches account and acts as liaison between insurance companies and patient, and properly records all account tracking.
• Assists in maintaining orderly office activities by performing clerical duties including filing, typing, record storage, and similar responsibilities.
• Promotes an environment that encourages team building by being cooperative and courteous with ancillary departments and assisting other Business Office employees with the completion of their responsibilities.
• Refers deviations of policies and procedures to supervisor.
• Attends various meetings and seminars as may be required.
• Is required to work whatever shift the Director of the Business Office requires.
• Must have strong math skills.
• Performs other duties as assigned.

• Must have high School Diploma or GED.
• Three years experience in admitting functions preferred.
• Must have strong interpersonal, oral and written communication skills.
• Effective human relations skills are required for interfacing with team members, all levels of staff, physicians, patients, families and other contacts.
• Must possess the ability to effectively function in a stressful environment.
• Must possess the ability to use the following equipment:
  Telephone/Overhead Paging System/Fax Machine/Calculator/Computer.