Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 7807) n to apply for the Full Time Assistant Store Manager (Store 7807) role  Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide.

Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions and concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and return transactions using the POS system; handle cash correctly, provide receipts, and maintain top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally; escalate customer issues to the Store Manager when appropriate.
• Promote Game Stop's guest benefits such as new title reservations, trade-ins, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, address unsatisfactory performance as directed, and ensure alignment with guest service expectations.
• Provide timely recognition and feedback to store associates; document performance feedback in the HR system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure associates complete onboarding, job training, and compliance training prior to opening or closing a shift; ensure familiarity with policies, inventory, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates to follow guidelines, manage breaks and meals, and maintain optimal staffing for guest service.
• Approve payroll, manage time off requests, and ensure accurate pay for time worked.
• Keep all store areas clean, organized, and merchandised per company guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager as needed.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Conduct inventory counts and restock merchandise; ensure products are represented and alphabetized on the sales floor.
• Reconcile daily transactions and bank deposits in the POS system; ensure cash availability and accurate closeout paperwork.
• Verify shipments for discrepancies; conduct inventories and report discrepancies to the Store Manager or District Manager.
• Process defectives and recalls promptly; label boxes with proper packing lists.
• Maintain awareness of associate and guest safety; address hazardous situations and report injuries per guidelines.
• Maintain store records neatly and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics and Conduct.
• Adhere to opening and closing procedures.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate or bachelor degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Achieve objectives in a fast-paced, changing environment.
• Work independently and as part of a team to perform tasks promptly.
• Meet performance expectations, including attendance, appearance, safety, and respectful workplace.
• Operate POS system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly and follow written or…