Director of Golf Operations

Destination Geneva National, 1221 Geneva National Ave S, Lake Geneva, Wisconsin, United States of America

Posted Friday, December 19, 2025 at 6:00 AM

Located in Lake Geneva, Wisconsin’s celebrated resort town, Destination Geneva National is a premier golf and resort community featuring three championship courses by Palmer, Player, and Trevino, exceptional lodging, dining, and a high-touch member experience. A key leadership role for a proven golf professional, the Director of Golf leads and elevates all aspects of GN’s golf operation and is responsible for delivering an exceptional golf experience for members and guests through strong operational oversight, team development, and innovative programming.

• Represent Destination Geneva National as a polished professional ambassador in the local, regional and national community
• Offer friendly and professional customer service to all public patrons, members and their guests, as well as GN associates
• Ensure all public/member/guest rounds, merchandise sales are being properly accounted for and billed by golf shop operations
• Ensure that financial controls are followed and accurate for the close of each daily shift
• Work closely with Head Professionals and Course Superintendents to coordinate all public and member tournaments, event and outing preparations and golf operations from start to finish
• Oversee/direct all merchandising operations: planning, ordering, receiving, pricing, displaying and end-of-month review
• Oversee/evaluate with Head Professionals the hiring/training of Player Services staff including starters and course assistants with a strong emphasis on Pace of Play culture
• Oversee/evaluate with Head Professionals the hiring/training of assistant golf professionals and golf shop attendants, H2B staff
• Play with members and guests, potential members or event personnel, and customers when possible
• Evaluate member leagues/events for profitability and effectiveness – analyze budgets and green fee development
• Make sure all member tee time rules and guidelines are being applied correctly
• Give golf lessons and conduct golf clinics for members, guests and outside groups, provide support for independent contractor teaching professional
• Oversee the planning and coordination of future member/public event dates, demo days, etc.
• Answer/direct incoming phone calls in a professional and courteous manner as needed
• Enter, Sign and Approve purchase orders and invoices related to golf operations
• Analyze P&L performance and develop strategies for improvement working with all departments
• Analyze business opportunities in order to grow revenues and profits, increase memberships and events – develop reports/spreadsheets as needed to track
• Continuously seek opportunities to educate and motivate all staff members in the golf operation while creating a work environment that promotes teamwork
• Create a professional and enjoyable environment for our members and guests, and GN associates to enjoy
• Be informed on, and promote all public and member events, activities and services
• Uphold the companies policies and procedures when dealing with customers and members and staff
• Perform additional duties as assigned by the COO

• Gather/share member/guest/outing comments with appropriate departments
• Attend/hold staff meetings on a regular basis to maintain teamwork atmosphere
• Coordinate with Grounds Maintenance, and F&B when required for events and activities
• Coordinate with Accounting Dept. to make sure proper procedures are being implemented and followed
• Coordinate with Head Professionals on all operational procedures to maintain efficiency and level of service
• Coordinate with Head Professionals and Sales on group events
• Represent Geneva National at community/local meetings/groups as an ambassador

• PGA Professional with 7 years minimum experience
• Business, supervisory, and extensive leadership ability/skills
• Computer knowledge/usage and golf industry tech savvy
• Excellent customer service and interpersonal skills
• Knowledge of the game of golf and playing ability
• Knowledge of the golf swing and teaching experience
• Knowledge…